After using several other mods, I finally bought a Provari about a year ago. I bought it used, and was very happy with it. The clear cover over the LED display was missing, and he had coverered that hole with tape. From time to time, I'd replace the tape, but it didn't really bother me. I'm not sure how long the previous owner had it, but it was a version 1 which had been upgraded to a 2.5. And I've had it for over a year, so it's clearly not a new item.
Over the past year or so, I've dropped it many times. It always held up, until recently. I reached to set it on a shelf, but didn't reach far enough, and just dropped it on the floor. It finally had enough. The LED's showed up and appeared to be working, but it wouldn't fire my tank. That same tank worked fine on my backup, and switching tanks didn't help.
The local B&M vape shop where I buy my juice is an official Provari dealer. I took it to them, and after they looked it over, they told me they would need to send it in to ProVape. That was what I expected. I let them send it, so they boxed it up, shipped it in, and called me when it was ready.
It came back faster than I'd expected. They fixed the problem, plus replaced the missing plastic cover, plus gave it a nice cleanup.
Total charge, including shipping, $14. What a bargain.
I was already very happy with my Provari. Seeing ProVape take such good care of me for such a low price is just icing on the cake.
Thanks!
Over the past year or so, I've dropped it many times. It always held up, until recently. I reached to set it on a shelf, but didn't reach far enough, and just dropped it on the floor. It finally had enough. The LED's showed up and appeared to be working, but it wouldn't fire my tank. That same tank worked fine on my backup, and switching tanks didn't help.
The local B&M vape shop where I buy my juice is an official Provari dealer. I took it to them, and after they looked it over, they told me they would need to send it in to ProVape. That was what I expected. I let them send it, so they boxed it up, shipped it in, and called me when it was ready.
It came back faster than I'd expected. They fixed the problem, plus replaced the missing plastic cover, plus gave it a nice cleanup.
Total charge, including shipping, $14. What a bargain.
I was already very happy with my Provari. Seeing ProVape take such good care of me for such a low price is just icing on the cake.
Thanks!
Provape is the best of the best with customer service!!!
