Deviate

[The.Drifter]

Got a reply from madvapes thru their online ticket system. After seeing the pics of my Deviate's lip they issued a return RMA and sent a priority shipping label for me to send back my [HASHTAG]#278[/HASHTAG] in exchange for one that quote: "has no gaps or cosmetic defects". They will ship out the replacement as soon as they receive my [HASHTAG]#278[/HASHTAG]. I will share pics of the replacement as soon as it arrives. I'm glad that they are taking care of me and customer service was pleasant to work with concerning my issues.

 

[Haylon357]

Got a reply from madvapes thru their online ticket system. After seeing the pics of my Deviate's lip they issued a return RMA and sent a priority shipping label for me to send back my [HASHTAG]#278[/HASHTAG] in exchange for one that quote: "has no gaps or cosmetic defects". They will ship out the replacement as soon as they receive my [HASHTAG]#278[/HASHTAG]. I will share pics of the replacement as soon as it arrives. I'm glad that they are taking care of me and customer service was pleasant to work with concerning my issues.

Well they haven't responded to me. Did you email the sales department or another link

Tapped from my LG G3

 

[The.Drifter]

Well they haven't responded to me. Did you email the sales department or another link

Tapped from my LG G3

I signed in to my account at Madvapes, went to the "My Account" page and started a ticket from the help desk link.
That's the only way they issue returns or exchanges according to their terms of service. It did take them awhile to respond to the first ticket, but afterwards it went pretty quick.

 

[inswva]

Glad to hear you are getting some recourse, Marcus. There is no excuse for the lack of fit and finish at that price point.

 

[The.Drifter]

Glad to hear you are getting some recourse, Marcus. There is no excuse for the lack of fit and finish at that price point.

Thanks Nathan, I'm eagerly awaiting the replacement and hope it is indeed as good as they promised. If this was a cheap clone for $50 I would have overlooked the defects, as a new authentic mod maker selling these at their current price point, quality control should have been foremost in everyone's minds. It's their reputation at stake and to rush these out the door like [HASHTAG]#278[/HASHTAG] is not gonna help their reputation for making quality mods.

 

[Haylon357]

Thanks Nathan, I'm eagerly awaiting the replacement and hope it is indeed as good as they promised. If this was a cheap clone for $50 I would have overlooked the defects, as a new authentic mod maker selling these at their current price point, quality control should have been foremost in everyone's minds. It's their reputation at stake and to rush these out the door like [HASHTAG]#278[/HASHTAG] is not gonna help their reputation for making quality mods.

Does your battery door open with ease? Mine opens to easy for my liking. If and when I get my issue resolved, I will be looking into installing magnets to secure the door if that's still an occurring annoyance

Tapped from my LG G3

 

[Haylon357]

Just got a reply from MV saying that the gap in my mod will not hurt the performance of the mod. But they would be more than happy to exchange it for another. The first part of their reply kinda ruffled my feathers. But they are willing to try and correct this problem. Time to hurry up and wait.

Tapped from my LG G3

 

[The.Drifter]

Got my replacement Deviate in today [HASHTAG]#292[/HASHTAG]. I got to hand it to Madvapes customer service, they swapped out [HASHTAG]#278[/HASHTAG] and shipped the replacement Fedex overnight and also included a $25 coupon code on my next purchase. Very pleased with their customer service.

The replacements fit is much better than the original one I received. There are little gaps at the bottom of the door on this one but its symmetrical on both sides so I can live with it and am finally a happy customer.

As promised here are the pics of the replacement:

Thanks again Madvapes for such great customer service, it was really appreciated

 

[Haylon357]

After seeing your pics, I will not be sending mine off. Yours looks pretty much the same as mine. Your first one was horrible. Glad your happy with it.

Tapped from my LG G3

 

[tmcguffie]

Flaws aside, I think the general look of it is pretty bad-....
Seen any aliens running around looking for their mods ?

 

[The.Drifter]

Flaws aside, I think the general look of it is pretty bad-....
Seen any aliens running around looking for their mods ?

Looks are subjective, you either like it or you don't. Personally I liked it's looks and that's the reason i bought it.

 

[tmcguffie]

Looks are subjective, you either like it or you don't. Personally I liked it's looks and that's the reason i bought it.

The bad-a.s.s. comment didn't come out right on the post, the second part was deleted, sorry, I loved it by the way

 

[The.Drifter]

No worries, sometime meanings are misinterpreted, I really thought you thought it was "bad" as in terrible looking.
I agree, it does look bad-a.s.s