Support tickets?

[DPLongo22]

Are they working?

 

[DPLongo22]

 

[zerowascool]

Are they working?

Hi! As far as we know. We've been getting tickets. Are you having problems? Please let us know

 

[DPLongo22]

Seriously???

I got one automated reply, when I first submitted (more than three days ago). I sent 3 follow-up requests for acknowledgement, and left a voice mail message on the published phone line.

I'll call HOH directly tomorrow. Hoping to have better luck with that route.

If not, I've got a $90 paperweight. I guess it's a nice paperweight, but I don't really need a paperweight.

 

[DPLongo22]

Order [HASHTAG]#41800[/HASHTAG], ticket [HASHTAG]#31638[/HASHTAG] (dated 26-Jul-15).

 

[Katdarling]

@zerowascool - is there a problem going on with getting communication back and forth with customers?

 

[DPLongo22]

 

[Katdarling]

 

[DPLongo22]

That's such a pretty song.

Y'think we can find some use for this thread?
I hate waste. It's so wasteful.

 

[gin828]

If you dont hear from them by tomorrow let me know....I will give you Mike Morgans phone number

 

[DPLongo22]

Thanks, Gin, but I'm pretty sure that this horse is glue.

I have the number of HOH's site (1-630pm) and plan to call tomorrow.

I'm just surprised. And disappointed. But such is life.

I do appreciate your note. One more and you'll have outnumbered the responses I've received over three days, from those who have my money.

Nice....

 

[Katdarling]

YOUWHO........ ENSssssssss.

C'mon. Speak up! We won't bite (not too terribly hard anyway).

MeOW!

 

[DPLongo22]

YOUWHO........ ENSssssssss.

C'mon. Speak up! We won't bite (not too terribly hard anyway).

MeOW!

 

[DPLongo22]

And the Public Apology Tour begins now.

HOH did reply, and there was apparently a breakdown in communication. ENS did their job exactly as they were supposed to, so I apologize for any negative implications, and/or subsequent inferences.

ENS is back in my bookmarks, and in high regard. I WILL be purchasing something from them immediately, as my way of showing good faith.

Thank you HOH, and thank you ENS. The issue is being corrected, and I am totally satisfied with the results.

Sincerely,
~DPL

 

[Katdarling]

 

[zerowascool]

@zerowascool - is there a problem going on with getting communication back and forth with customers?

Hi! I apologize, but I just saw this. I've been away from ECF for a couple of weeks. There shouldn't be any issues with support tickets! Are you still needing assistance? Hope all is well!

 

[zerowascool]

And the Public Apology Tour begins now.

HOH did reply, and there was apparently a breakdown in communication. ENS did their job exactly as they were supposed to, so I apologize for any negative implications, and/or subsequent inferences.

ENS is back in my bookmarks, and in high regard. I WILL be purchasing something from them immediately, as my way of showing good faith.

Thank you HOH, and thank you ENS. The issue is being corrected, and I am totally satisfied with the results.

Sincerely,
~DPL

Hey, brotha! This is Tad again! Although completely unnecessary, your apology is greatly appreciated! I'm sincerely happy that we were able to get you taken care of, and again, I do apologize for the break down in communication! Vape On, my friend!

 

[DPLongo22]

Hey, brotha! This is Tad again! Although completely unnecessary, your apology is greatly appreciated! I'm sincerely happy that we were able to get you taken care of, and again, I do apologize for the break down in communication! Vape On, my friend!

Thanks Tad! And you WILL be seeing me again soon. A job well done, for sure. I couldn't be more pleased...

Dave

 

[Katdarling]

Tad