LAVABOX DNA 200 NEVER NEVER AGAIN!!!
Purchased this device from official website for $169.99. Received a used item with scratches all over the screen and a small dent on it. Contacted volcanoecigs.com and explained them the situation.
Here is the response: Once you receive a prepaid label (usps first class), you must send the defective product back within 3 business days of receipt. The prepaid label will be void after 3 business days and we will be unable to process this RMA. YOU MUST SEND IN YOUR DEFECTIVE ITEM PRIOR TO A REPLACEMENT BEING SEND TO YOU (WHY I HAVE TO SUFFER FROM YOUR MISTAKE???)
Once we have received and tested your defective item we will notify you with the outcome. If the item has been found to indeed be defective after testing and meets the warranty terms, you will then be sent a replacement at that time. (IF the item IF REALLY???)
Once we have received and tested your defective item we will notify you of the outcome and if a replacement has been sent, a tracking number will be included. (IF A REPLACEMENT IF???)
WTF I PAID $170 for the new device and they send me scratched device with a dent. So now I have to send it back via usps first class (3-5days) and wait for their decision (who knows how long a day a week a month) and after that I MIGHT get or MIGHT not get a replacement. So I have to go through all that for my own money because they fact up. What a nice way to treat their customers.
I was so excited about getting this new mod but now nothing except frustration.
What can you suggest me to do?