Supplier Negative Review
Name of retailer:
Clearette
Date of your initial complaint to the supplier
Aug 19, 2015
Method used when initiating complaint with retailer
Website ticket system
Ticket number (if you were issued one)
General nature of complaint
Other
Briefly describe your problem or issue
I was named as "Grand Prize Winner" of a contest on ECF on 8/12. I got no response via the contest thread or PM. I sent a message via website asking about shipping on 8/19, got an email response from "Alex"on 8/20 telling me all winnings for the contest would be sent on 8/21. I also received a PM from Jali (supplier) through ECF on 8/21 telling me my package had just been mailed. On 8/27, I once again emailed Clearette to ask about status, and asked about carrier and taking number. I received a response on 8/28 telling me my package had finally been shipped, but with no date, carrier info, or tracking numbers. 2 other winners had theirs overnighted to them via FedEx last week. I understand things happen to delay a shipment, but i don't even know if it has shipped, or what has happened.