Ok, sorry... that earlier post was premature of me. Certainly can't be cracked by design. I hadn't even inspected mine when I posted that, but c'mon, so many cracked? So I broke down my setup (it's SS), and found that it's fine. Solid. Not cracked, as I see that many are. Mine 'sweats' a bit. Sometimes I get some wetness on the top of my mod. Not a lot, but even a little annoys me. I haven't had leaks. Just some wetness. The tank itself and the features it offers is impressive. This is a mass-produced item folks! High-end RTL's are far more expensive. For what this is... great AFC, JFC !!! Very cool top (side) fill !!! This is a NICE tank. The feature set and convenience of it is impressive. It ticks all the right boxes. Well almost, maybe not yet, but I don't think they're done. OBS has responded to consumer & reviewer requests... In less than 2 months (if I'm not mistaken), they're refined, improved, changed the build deck three times !!! Still a mass-produced item. And they've (obviously) cut some corners; i.e., ceramic insulator instead of peek. Maybe that's next based on what's happening now,
I was thinking... (sometimes that gets me in trouble - and usually when I share my thoughts, like I'm doing now)... They must have to drill a hole through the insulator for a screw underneath (going through it from the bottom) to anchor the positive post to the deck. Peek is a polymer and wouldn't crack, but the ceramic they're using isn't as forgiving and cracks around the hole from the pressure of tightening the post to the deck during the assembly process. Don't know whether it's automated or done manually. Now (honestly), I'm guessing about this as I don't know sh%t about how it's actually manufactured. But it seems to me not a huge problem that will be corrected.
Another question (the answer to which I'm uncertain of - so I ask); For you all, who have a black tank with a cracked insulator... Does this affect performance? How so? Sorry if it's a dumb question, but... does it leak because of this, and if so... how much? How real a problem is this? A short while ago, this was a wonderful high performance tank. Now, it seems to be (in some folks minds) a compromised POS from a manufacturer who couldn't care less.
I know a few things about manufacturing and mass-production (not a lot maybe but more than most), and I'll go out on a limb... Not every manufacturer is setup to respond directly to consumers who use their products, and for a variety of reasons that I can't go into, but... that's what distributors, middlemen, and dealers are for. It's great when some are responsive ... like Leo @Crown but that's more the exception than the rule... and doesn't necessarily make for a better product. Got a problem with what you've purchased ??? Go back to where you got it. Why should one's ego get offended because a manufacturer didn't answer an email? (Why take it personally?) It's not always personal.
I imagine this is a real nightmare for WetVapes. They're losing money on this tank. That's not how business should go. Hopefully OBS WILL be responsive to them... Fix the problems and make them (WetVapes) whole. Because WetVapes IS making you guys (the ones with the 'bad' tanks) whole... This chapter (as we all know) isn't finished. I hope it ends well and I'm guessing it will... This is a GREAT tank. I hope they continue to refine & improve it some more.