My SmokeStik "doesn't work right"...what do I do?

[lorikay13]

Yes.....sometimes even a SmokeStik has a problem. We have a highly trained tech support team waiting to diagnose and resolve your issues.....and the fastest way to get that done is not through this forum. It's a carefully crafted illusion that I don't sleep.....where I usually am is in the SmokeStik server.....so if you want fast service you need to use the email account or the telephone. (yes...we DO answer our voicemail)

service@us.smokestik.com ATTN LORRAINE for order or product issues. If it's something I can't handle technically I will kick it over to Steve.

Also.....if your a new user or a new user to ecigs.....and you really want to get treated right....use the email or phone. Posting in the open forum where I am not allowed to reply isn't going to get you any real help. And 9.9 times out of 10 all it takes is a polite email and your problem is solved.




ps...notice how I left this thread open so everyone who has experienced our amazing customer service can pat us on the back.

 

[Katya]

Here's my pat. Been there, done that, back when.

Had some problems while switching from kr808 cartos (with vertical coil) to SS cartos (with horizontal, atty-like coil). They are not the same. Sent an email, got a response, a new shipment of replacement cartos (even though I didn't really need them), and a follow-up phone call from Billster himself. I got a private tutorial over the phone. Honest. That was nice.

 

[salliezoo]

Me too...pat, pat, pat. I got a personal tutorial too...they called me back when I had a question. Never had any other supplier do that, I was impressed. She made me feel like I was her only customer, solved my issue, and made me laugh (a lot).
Can't ask for better customer service than that!

 

[Koman]

Yes, customer support is really good here.

 

[Annemarie Fraioli]

Hello. New here. I'm sorry but I so aggravated. I bought a I stick leaf 50w battery about a month ago. It was great. Then all of a sudden one day the button you press to vap does not work it sticks, won't move. Sometimes if I wiggle it I can get one hit. How do I fix this button. Or do I send it back

 

[Annemarie Fraioli]

Hello. New here. I'm sorry but I so aggravated. I bought a I stick leaf 50w battery about a month ago. It was great. Then all of a sudden one day the button you press to vap does not work it sticks, won't move. Sometimes if I wiggle it I can get one hit. How do I fix this button. Or do I send it back

 

[Katya]

Hello. New here. I'm sorry but I so aggravated. I bought a I stick leaf 50w battery about a month ago. It was great. Then all of a sudden one day the button you press to vap does not work it sticks, won't move. Sometimes if I wiggle it I can get one hit. How do I fix this button. Or do I send it back

Annemarie--sorry for your trouble, but you're in the wrong subforum. You have an iStick mod, made by eleaf/iSmoka. This is a SmokeStik subforum--they don't sell Eleaf products. I suggest you ask your question in New Members forum or maybe find a thread dedicated to iStick 50.

site:e-cigarette-forum.com - Google Search

If your iStick 50 is still under warranty, I strongly suggest you contact the vendor and/or the manufacturer and ask for a replacement, the sooner the better. And stop using this mod, it may not be safe. Honestly, I'd recommend you get an iStick 30 or 40 instead of the 50--too many problems with the latter.

 

[lorikay13]

Thanks Katya!!!!