4+ months unable to order

Discussion in 'MyFreedomSmokes' started by Sickman75, Aug 22, 2014.

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  1. Sickman75

    Sickman75 Full Member

    Joined:
    Feb 21, 2012
    Location:
    Iowa
    It's been 4 month's since I first contacted MFS about not being able to purchase from them and so far no answers. Apparently the only person you can get a hold of is Alex, I tried calling since email wasn't getting anywhere, press 1 get alex vm 2 alex 3 alex 6 alex

    I have been very happy with MFS untill now but with CS that won't return emails or phone calls as to why I can't order guess I need to find someone else to order from


    any suggetions

    Greg
     
  2. cocuZZa00

    cocuZZa00 Super Member Verified Member

    Joined:
    Jul 15, 2014
    Location:
    New Jersey
    trust your gut. They should want your business and avoiding you is not the way to go.
     
  3. keonee

    keonee Ultra Member Verified Member ECF Veteran

    Supporting member
    Joined:
    Nov 13, 2013
    Location:
    USA
    Why don't you try to get your question answered in the MFS forum suppliers section....

    Good Luck to You!!!
     
  4. Sickman75

    Sickman75 Full Member

    Joined:
    Feb 21, 2012
    Location:
    Iowa
    Is that not where I posted my question?

     
  5. AlexStiff

    AlexStiff Supplier Associate ECF Veteran

    Joined:
    Jan 24, 2014
    Location:
    Charlotte NC
    Greg, what is your email address? Trust me, we do not avoid anyone, besides; I don't think you've given us a reason to avoid you have you? We try VERY hard to get back in contact with everyone but there are only 2 people working customer service (Chad and myself) I know that I personally walk in with a slammed full inbox and a ton of voice mails to answer and Chad has the same things. On top of all that, we have walk in traffic and live phone calls to answer. I'm not making excuses for you not being contacted, just filling you in on what's going on over here.

    If you would like to send me a personal email and let me know what your issues are, please do so. My email is alex@myfreedomsmokes.com
    Thanks!
     
  6. Sickman75

    Sickman75 Full Member

    Joined:
    Feb 21, 2012
    Location:
    Iowa
    Another email sent

     
  7. AlexStiff

    AlexStiff Supplier Associate ECF Veteran

    Joined:
    Jan 24, 2014
    Location:
    Charlotte NC
    Thank you for the email, after using that as a reference point, we have found many emails when I tried to respond to you. Please double check your spam folder to make sure they aren't ending up in there. I'm posting that here to make sure you see it.
    Thanks!
     
  8. keonee

    keonee Ultra Member Verified Member ECF Veteran

    Supporting member
    Joined:
    Nov 13, 2013
    Location:
    USA
    Sorry Sickman75 thought you were in the General Vaping Discussions.....Glad you aew starting to get some answers with MFS!!!

    Good Luck to You!!!
     
  9. Sickman75

    Sickman75 Full Member

    Joined:
    Feb 21, 2012
    Location:
    Iowa
    nothing in the spam folder from where I replied to you last week or last month or 3 months ago when dustin was supposed to get a hold of me and no voice mail or missed calls

    have you checked your spam folder
     
  10. SlickWilly

    SlickWilly Professional Tinkerer Verified Member ECF Veteran

    Supporting member
    Joined:
    Feb 18, 2013
    Location:
    NY (In the farm land)
    Just a thought on missing emails, if your using road runner for email log onto your account online and make sure road runner hasn't set spam filters without you knowing it. I had a problem getting emails from a firearms forum, someone told me to check that and sure enough there were spam settings road runner had set without me knowing it, once I cleared them the problem went away. I also bought went to godaddy and bought a domain name package with email service. I set up a couple email accounts under that domain name, no one can block my emails, I can send & receive large file attachments and I can send emails while away from home, (another thing you can't do with RR, unless you have a business account). It only costs me about $35 a year for the godaddy service, well worth it to me.
     
  11. Sickman75

    Sickman75 Full Member

    Joined:
    Feb 21, 2012
    Location:
    Iowa
    well it's been a week since I replied to the email and still have not heard back from Alex
     
  12. AlexStiff

    AlexStiff Supplier Associate ECF Veteran

    Joined:
    Jan 24, 2014
    Location:
    Charlotte NC
    Sickman75,
    I'm honestly not sure what we can do. We deal with pre-paid cards all the time and if a customer is having issues, the things we suggest get them up and running again. If you have tried everything we have suggested; like making sure that the card has all the correct information for your billing address and that there are no typos on that account or the account with us, there is no way for us to "force" the transaction for you. The reason I am replying to you here is it seems like your computer does not like emails from us so I want to make sure you receive this reply.
    If there is anything else we can do to help you out, please let us know.
    Thanks!
     
  13. Sickman75

    Sickman75 Full Member

    Joined:
    Feb 21, 2012
    Location:
    Iowa
    from reading this I am assuming that you looked in to the error code that I sent you, and you and tech support Dustin and your credit card processor were all unable to figure out what was wrong other than that I must be inputting some part of my info wrong even though I have confirmed it all with my cc issuer and that you sent a reply that I never received
     
  14. AlexStiff

    AlexStiff Supplier Associate ECF Veteran

    Joined:
    Jan 24, 2014
    Location:
    Charlotte NC
    The error code provided says that the billing address you provided us on your account does not match what that card has on file for you. I believe I have mentioned that to you a few times though our previous messages. That's the error it's telling us and it's what Authorize.Net is telling us too. I know that I have sent a few emails to Dustin about this matter and i'm not sure if he has replied to you at all, as he would be the only other one that would have further information for you. If you like, you can contact him directly: dustint@myfreedomsmokes.com
     
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