Rob is incredible. He devotes a HUGE amount of time to us. He is available for real time chat almost every time I stop by to visit the site which is frequently. He answers his PMs here promplty. I see him camped out here quite frequently, lurking, waiting for someone in need of his help with product or a question to answer. He ships right away, no procrastination there. I have stopped in to the site and chatted with him on several occasions, and he is always happy to answer my questions, show me his latest ideas, chat about technology, ecigs, almost anything. He does everything he can to plan ahead, honor his warranties, stand behind his products, and fix any problems we may have.
He is trying to diversify his line of products - slow going for new suppliers - putting everything he has (and some he doesn't) into this fledgling business. His liquid tastes GREAT - just not strong enough for me, I think I may be hopeless in this regard.
If you stick with him, he - and you - will go places.