i refused to even consider them when we needed replacement phones, my hubby got his first BB for the business (ironically they sold a white one to a mechanic, thank gods for otterboxes), i loved my keyboard on my previous phones for my dex issues... he's had his q10 for about 3 years and i've had my classic since they came out, they're a great business phone... not so great even with a 4" screen for videos... but that's what my comp is for lol.