Here's my follow up review of Aroma. After I posted my review, wouldn't you know I received an email from Jerry in my inbox. He's too busy to reply to a paying customer but he has time to read ECF? Anyways, I was a little frustrated because nobody ever contacted me. I sent him two negative emails about my frustration and in each reply and I quote his exact email, " I will call you personally on the phone to address your concerns" and "My door is always open should you wish to discuss these issues'.
After some self reflection about my negative attitude, I figured I would give Jerry the benefit of the doubt to defend his product and customer service. I emailed him my phone number (I also changed the subject line as he requested to insure my email is read).
Two days go by from the date of me emailing him my number and requesting a callback, so I email him a followup. Still no word. Today is the 7th day from my initial inquiry, the 6th day from him actually emailing me, and the 4th day since my follow up email. STILL NO WORD FROM JERRY! What a surprise!
While many of you are happy with your product and shipping times, Jerry has made it apparent he doesn't stand behind his products, surely there's no excuse as to why he can't contact me back within this time period. ESPECIALLY, after I followed his instructions. I warn the person who has issues with their order. Jerry doesn't care about you once he's made your sale, he's proven that to me.
I'm smoking analogs until a bottle of juice arrives from my regular vendor. I have 3/4 of a bottle of P-38 that I refuse to use! It was apparent there was an issue with my first bottle of e-juice and Jerry has failed to correct it or even acknowledge it. In my followup email, I even stated, "Do you intend to do anything about the negative experience? I don't want a refund, obviously, since i've used the product. Since the first bottle was less than stellar, could you send a non-wta menthol to make up for it? If you could do this, I would be happy."
What bad business ethics to not even have the decency to email me back OR DEFEND HIS OWN PRODUCT. I wasn't out for free product, I legitimately had an issue with a $12 10ml bottle of e-juice by Aroma and wanted to give him the opportunity to solve my bad experience.
To sum up my experience, Jerry lacks customer service skills, his products are over price, and he doesn't even stand behind his own products. It must be nice to slap PREMIUM on the side of bottle and charge double for a 10ml. What a RIP OFF! Oh, and Jerry, once you see this posting, please save yourself the embarrassment of contacting me with some excuse, I've added your email account to my spam folder. Get some business and customer service ethics, you fraud!
and based on my most recent order these cats are FAST haha 
oh yeah bring the vapor...I can handle it!
