*ATTENTION - Updated Additional Customer Care and Technical Support NOW available at Cig Easy!!!

Discussion in 'CigEasy' started by SSV2, Feb 26, 2011.

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  1. SSV2

    SSV2 Supplier Associate ECF Veteran

    Joined:
    Dec 6, 2010
    Location:
    Pleasantville, USA
    Hi Folks,

    I am now personally available to address any questions and concerns regarding entire product line at Cig Easy as well provide additional Tech support for any current and potential new customers!


    ssv2@cigeasy.com


    I have been actively involved with research and testing with the KR808D-1 series. I am also currently in the process of publishing an upcoming extensive review on the GO-GO (NHaler/Cig Easy) based on my own experience as well providing additional information I have acquired from experts directly involved in the development and design of this particular device.

    I hope to pitch in temporarily to at least provide additional support at this time for customers of Cig Easy as (Owner) Frank recovers from an ongoing illness that has unfortunately caused some setbacks resulting in delays in response time to e-mails and compromised customer care.



    On a side note:
    I wish to personally thank Frank's family, friends, and members of the ECF community for all the recent support in the way of pitching in with filling and getting orders out, in addition to the very kind outpouring of sentiment in the form of calls and e-mails received.

    If anyone has any additional questions in regards to this post feel free to respond in this thread or contact me via
    ssv2@cigeasy.com This link will be added to the Cig Easy website soon though it is now active effective immediately as of today!

    Thank You,
    SSV2
     
  2. Peaches

    Peaches Senior Member ECF Veteran

    Joined:
    Mar 13, 2009
    Thank you SSV2. Please give Frank my hopes for a speedy recovery for him.
     
  3. mj64

    mj64 Super Member Verified Member ECF Veteran

    Joined:
    Jan 16, 2011
    Location:
    State of Confusion
  4. MsOceanCity

    MsOceanCity Super Member ECF Veteran

    Joined:
    Aug 7, 2009
    Location:
    New Jersey
    Best wishes for you, Frank. You are in my prayers!
     
  5. TerryUK

    TerryUK Full Member

    Joined:
    Feb 22, 2011
    Location:
    Bowling Green, KY
    I purchased a go go from cig easy as well as some additional pre filled carts and received them on Tuesday 2/22. I now have 2 batteries that will not charge at all. I don't know if it is the charger or the battery that is faulty. The charger light stays green constantly and has since I got it. I thought this was strange because my kr808d charger has a red light when charging and a blue light when fully charged. I am hoping that it is just the charger and not the batteries. I have emailed frank but thought I would email you as well since I saw your message on ecf. A quick reply would be appreciated since I now have to go back to using my kr808d. I was really enjoying my go go and wish to have it back in rotation as quick as possible. Any suggestions would be appreciated.
     
  6. TerryUK

    TerryUK Full Member

    Joined:
    Feb 22, 2011
    Location:
    Bowling Green, KY
    I do now see that the charger light is supposed to be red when charging and green when fully charged so either I have a faulty charger or batteries that will not accept a charge. I am leaning toward the charger being bad. Now hopefully I will be able to get a new charger in a timely fashion.
     
  7. Natalia

    Natalia Vaping Master Verified Member ECF Veteran

    Supporting member
    Joined:
    Aug 27, 2010
    Location:
    California
    I'm so glad you are with Cig Easy SSV2 to help Frank and his family. Please give Frank my wishes for a full and speedy recovery. He's a good guy!
     
  8. TerryUK

    TerryUK Full Member

    Joined:
    Feb 22, 2011
    Location:
    Bowling Green, KY
    I was helped in an alternate thread and now my charger is charging with a red light. Glad I got it fixed. Disregard my message ssv2.
     
  9. SSV2

    SSV2 Supplier Associate ECF Veteran

    Joined:
    Dec 6, 2010
    Location:
    Pleasantville, USA

    I was aware that les017 provided you with that helpful tip before I was able to get back to you..Thanks! :)

    Raising the center post slightly seems to be an effective quick fix and yes, so far it has been a useful temporary remedy though, I know it really may not be a big deal to others, I personally would not find that as an acceptable cure all solution.

    As, I mentioned somewhere in another thread I dont like the idea of having to modify or tweak something to get it to work properly.

    If I were to surmise it by using an analogy.."It would be like doing something to treat a symptom though it may only allievate the problem it does not address the cause nor cure the problem from its origin.

    I am really interested in eliminating this from ever occuring at all! I will address this more in my review.
    As for now, I am very concerned that no one attempt to twist on this thing with a screwdriver or other device that may potentially damage the center post connector. I emphasize twisting and turning because this is where more problems can occur.

    This center post battery connector is NOT designed for adjustment of airflow or to be modified in any way.

    Very gently raising with a tweezers is probably ok for now. It is working for a lot of people!

    IMO, this center post should be rigid and not moveable, thus no fuss!:rolleyes:


    SSV2
     
  10. TerryUK

    TerryUK Full Member

    Joined:
    Feb 22, 2011
    Location:
    Bowling Green, KY
    Thanks SSV2!! I did alot of research and based on the reviews on this site I chose the Go-Go. I am extremely impressed with it and very happy. As far as the charger goes. I can deal with it for now. My only concern is if this fails to fix the problem in the future, will we be able to get another charger. If they were for sale I would probably buy a back up just in case. I don't want to have to go back to my kr808 because of a malfunctioning charger. Looking forward to your review. Thanks again!
     
  11. SSV2

    SSV2 Supplier Associate ECF Veteran

    Joined:
    Dec 6, 2010
    Location:
    Pleasantville, USA
    Yes, more chargers are on the way! :toast:
    Your concern is my concern too! I am also a customer whom, is temporaily filling in here just to help out with tech issues and customer support..etc.
    Meanwhile, I have invested an insane amount of time researching the GO-GO and spent a considerable sum of money along the way.

    The last thing I want to deal with is having to purchase a replacement battery or getting a piece of junk that is totally defective and not having a back up.

    On that note.....

    I just wanted to clarify something from my earlier post so I dont have to go back and re-edit it again.

    If your having an issue with the battery not making proper contact with the charger?

    Lifting up on the center post of the USB charging unit is a effective quick fix! Not lifting up on the center post of the battery itself!

    Some people have been doing one or another with good results; however, the USB charger is less expensive to have to replace than a GO-GO battery!


    SSV2
     
  12. TerryUK

    TerryUK Full Member

    Joined:
    Feb 22, 2011
    Location:
    Bowling Green, KY
    yes it was the center post of the charger that I lifted up and it worked. I did nothing to the battery and I think the batteries are working wonderfully.
     
  13. SSV2

    SSV2 Supplier Associate ECF Veteran

    Joined:
    Dec 6, 2010
    Location:
    Pleasantville, USA

    Yes, It is on its way! I will update when it arrives!:)

    SSV2
     
  14. Flowersoul

    Flowersoul Ultra Member Verified Member ECF Veteran

    Supporting member
    Joined:
    Mar 20, 2009
    Location:
    NE Florida
    I feel so badly that Frank is ill.

    Please give him my best and let him know he is in my prayers!!
     
  15. laserC

    laserC Full Member

    Joined:
    Aug 6, 2010
    Location:
    Valdosta
    Hey SSV2, I was wondering if you knew about if cigeasy will be selling their red cola flavored carto's? I had one sent to me as a bonus for my order, and i loved it to death. It reminded me of Cheerwine, which I love. I just wish that it was available through normal channels.

    Thanks in advance,

    Chris
     
  16. Aras

    Aras Unregistered Supplier ECF Veteran

    Joined:
    Apr 26, 2010
    Location:
    USA Pennsylvania
    Does cigeasy have a coupon code for shipping or ecf members?
     
  17. SSV2

    SSV2 Supplier Associate ECF Veteran

    Joined:
    Dec 6, 2010
    Location:
    Pleasantville, USA


    No coupon codes since all items have already been sale discounted anywhere between 20-45% from the regular price.

    Everyday Easy Sale Prices! :thumb:


    SSV2
     
  18. SSV2

    SSV2 Supplier Associate ECF Veteran

    Joined:
    Dec 6, 2010
    Location:
    Pleasantville, USA
    Yum! :drool:

    I have only used the
    Red Cola E-Liquid in the 10 ml bottles to fill my carts. I don't think we carry that in the flavored carts anymore?

    SSV2
     
  19. Mmc

    Mmc Ultra Member ECF Veteran

    Joined:
    Dec 28, 2010
    Location:
    Michigan
    Are there any reviews anywhere on the cig easy juice?
     
  20. SSV2

    SSV2 Supplier Associate ECF Veteran

    Joined:
    Dec 6, 2010
    Location:
    Pleasantville, USA


    I have seen a few out there on youtube in the past although I do not follow it enough to really know how recent?

    Thanks,
    SSV2
     

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