otally fine. I emailed about the problem, they emailed back in 2 days suggesting that I call instead so they could troubleshoot while they had me try things with the starter kit. I called, they asked questions, I answered, and then they said they'd email me a form to fill out and gave me an RMA number. The form arrived in my inbox a couple of hours later, I printed it, filled it out, and sent it in with the two bad
batteries. A few hours later, I got email informing me that they'd already sent me replacements! I thought I'd have to wait until they received the bad ones to send me new ones. That was a very pleasant surprise.
So, assuming the replacements actually show up and work, I'm pretty pleased with my first interaction with blu customer service.
