Bct tubetank leaking

[Djplato]

My replacement coils came in today and after switching em out started having the leaking issue. Ive made sure everything was tight and pretty sure i have all the o rings that are needed inside of it. Anything else i can do to fix the issue?


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[JoeInferno]

where is it leaking from? around where the base and the tank meet?

 

[Djplato]

Yea its a little around there and when i do the dry hits after filling the tank up it pulls some in after a couple of em


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[JoeInferno]

Check and make sure the clear flat tank seal is in the base. It should sit int he bottom of the base and around the heating element head. If it is there you may want to take it out and clean the seal as well as the base where it sits, and the tank threads. Once it is all cleaned put the seal back in and try it all again.

If that seal is not there contact CS. We will have them on the site here soon. But we might have one in the warehouse we can send out to you.

 

[Djplato]

Is that the long piece that the coil head screws into? If its the clear piece that goes from coil head to base then yes that ones there. And thanks for the response. Ill hopefully get it all cleaned up here shortly when I can. Other then the couple small problems im really liking the tank.


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[JoeInferno]

Thats what you are looking for. Make sure it is in there and seated flat. I like to take it out at least once a week and clean under the seal wash the seal off and wipe the tank threads clean to remove any build up.


The pics above have the heating element (head) removed from the base.

 

[Djplato]

Guess we found the problem then, i don't have the big ring, only one I've got is the one attaching the coil head to the base


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[JoeInferno]

Please contact CS and we will see if we have any more in the warehouse we can send you. We should be getting stock in next week and have them on the site for purchase.

Some times it will stick to the tank when you open it to refill and then fall off, and not be noticed. Please make note when refilling not to lose the seal.

 

[Djplato]

Ok i will and thanks a lot for the help.


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[Djplato]

There wanting the order number for confirmation but i got mine a local stores and its been a few weeks. How would i get that info and have i had it too long to get a replacement ring sent?


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[JoeInferno]

You can contact the location you purchased it from they may have replacements there, or just let our CS rep know you got it at a local store and let them know the location. They can contact the the location and get verification of your order.

 

[coaldriller]

I lost one of mine, went back to the store where I purchased it from, They opened up a new tank, took the o-ring out and gave it to me at no charge.....great customer service..

 

[JoeInferno]

Awesome! Glad to hear we were able to get you taken care of so quickly coaldriller.