Blu has changed their return policy last week. It used to be that they didn't charge you for the used cartridges and would refund the entire purchase price of their kit at $59.95 if the purchase was returned within 30 days.
Now, they charge you for any used cartridges and even the unused ones that don't come back to them. I returned my purchase this week and just got an e-mail from them saying that they were refunding only $34.95 of the original purchase price.
I had called them just before returning the kit and the woman told me that they didn't need the cartridges back and not to send them.
After receiving this e-mail yesterday with the reduced amount I gave customer service another call and was informed that they now deduct for used and unused cartridges and deducted accordingly.
*Beware*
If you find that you don't like your BLU kit and want to avoid these deductions, don't use the cartridges or at least use as few as possible to test out the performance of the product before sending it back.
Now, they charge you for any used cartridges and even the unused ones that don't come back to them. I returned my purchase this week and just got an e-mail from them saying that they were refunding only $34.95 of the original purchase price.
I had called them just before returning the kit and the woman told me that they didn't need the cartridges back and not to send them.
After receiving this e-mail yesterday with the reduced amount I gave customer service another call and was informed that they now deduct for used and unused cartridges and deducted accordingly.
*Beware*
If you find that you don't like your BLU kit and want to avoid these deductions, don't use the cartridges or at least use as few as possible to test out the performance of the product before sending it back.