Below is the letter I wrote to US Airways tonight.... I have vaped on US airways 3 times in the past 3 weeks... but the 4th time.. I was told it was not allowed! (all 4 times on the same airline).
To whom it may concern,
I am EXTREMELY displeased with US Airways! I had a problem with your airline inthe past and was offered a voucher. I decided I would give US Airways another chance. I did. I was pleased that the flight I took was on time and my baggage arrived where I arrived. Then I booked the flight in question (round trip from JFK to PHX). I am a former smoker and I use an electronic cigarette (personal vaporizer) to intake nicotine and prevent me from smoking. I spent many hours searching the US Airways website to determine if there was a policy against using these on your flights and I found NO information pertaining to such. I booked my flight. I used my device on the way TO PHX, but when I tried to use the electronic device on the way BACK to JFK I was told it was not allowed! I explained that I had thoroughly searched the website and had not found any mention of such restrictions on your website and I was told that was irrelevant and that it would not be allowed. I would like an explanation of how you can ban use of a device on a plane without any justified reason and also without informing the consumer BEFORE they purchase the ticket on your aircraft. I will not fly US Airways again and I will inform other users of said device not to fly your airline as well. I would like to know WHY it is not allowed and if the restriction IS explained on the US Airways website I would like to know where. Please be aware that I have printed out each page of your website before sending this so that I can see that any pertinent info was online BEFORE you reply to my email. I will provide these pages to my lawyer if I do not receive a satisfactory explanation as to how the airline can add rules and restrictions without informing the public or the consumer. I await an explanation. Thank you for your time.
Spike *******
New York
Got a reply...
Dear Ms.XXXXXX,
Thank you for contacting US Airways - Customer Relations concerning the
use of your electronic nicotine inhaler.
We apologize for any confusion concerning the use of your inhaler on our
aircraft. I do not know of any policy that prohibits the use of the
device. However, the In-Flight crew makes the final decision as to what
can or cannot be used on the aircraft.
Thank you for letting us explain our position.
Sincerely,
S.Siorek
US Airways Customer Relations
Corporate Office
US-09XXXX-059Q8
To whom it may concern,
I am EXTREMELY displeased with US Airways! I had a problem with your airline inthe past and was offered a voucher. I decided I would give US Airways another chance. I did. I was pleased that the flight I took was on time and my baggage arrived where I arrived. Then I booked the flight in question (round trip from JFK to PHX). I am a former smoker and I use an electronic cigarette (personal vaporizer) to intake nicotine and prevent me from smoking. I spent many hours searching the US Airways website to determine if there was a policy against using these on your flights and I found NO information pertaining to such. I booked my flight. I used my device on the way TO PHX, but when I tried to use the electronic device on the way BACK to JFK I was told it was not allowed! I explained that I had thoroughly searched the website and had not found any mention of such restrictions on your website and I was told that was irrelevant and that it would not be allowed. I would like an explanation of how you can ban use of a device on a plane without any justified reason and also without informing the consumer BEFORE they purchase the ticket on your aircraft. I will not fly US Airways again and I will inform other users of said device not to fly your airline as well. I would like to know WHY it is not allowed and if the restriction IS explained on the US Airways website I would like to know where. Please be aware that I have printed out each page of your website before sending this so that I can see that any pertinent info was online BEFORE you reply to my email. I will provide these pages to my lawyer if I do not receive a satisfactory explanation as to how the airline can add rules and restrictions without informing the public or the consumer. I await an explanation. Thank you for your time.
Spike *******
New York
Got a reply...
Dear Ms.XXXXXX,
Thank you for contacting US Airways - Customer Relations concerning the
use of your electronic nicotine inhaler.
We apologize for any confusion concerning the use of your inhaler on our
aircraft. I do not know of any policy that prohibits the use of the
device. However, the In-Flight crew makes the final decision as to what
can or cannot be used on the aircraft.
Thank you for letting us explain our position.
Sincerely,
S.Siorek
US Airways Customer Relations
Corporate Office
US-09XXXX-059Q8
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