Canvape Support?

Discussion in 'CanVape' started by RRocket, Dec 19, 2013.

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  1. RRocket

    RRocket Full Member Verified Member

    Nov 5, 2013
    Near Windsor
    Placed my very first order with Canvape...and they sent the wrong item. :(

    Do they have a support number to call or is it e-mail only?

    Kinda disappointed at this point...
     
  2. frank.gotch

    frank.gotch Super Member Verified Member ECF Veteran

    Dec 19, 2013
    Canada
    That sucks :(

    Only thing listed on the website is the contact form and email address, that I can see anyways. I used the contact form today to confirm something and got a pretty quick reply. This is my first order with them too.
     
  3. WillyZee

    WillyZee Vaping Master Verified Member ECF Veteran

    Sep 23, 2013
    Toronto
    I will vouch for Wes through the contact form (he handles customer service) ... he has been extremely polite and helpful every time I have dealt with him.

    Do take in account, this is a very busy time of year for every online business and problems happen once in a while ... I am confident CanVape will sort things out for you.

    Cheers
     
  4. RRocket

    RRocket Full Member Verified Member

    Nov 5, 2013
    Near Windsor
    I don't readily accept that as an excuse. Read order, put ordered items into box, double check. Done.
     
  5. SoUnique

    SoUnique Ultra Member Verified Member ECF Veteran

    Mar 24, 2012
    Onatrio, Can.
    Sad thing is we are all human, we fu#* up at times. I'm sure you've heard the "in a perfect world" storey.

    They will take care of it. They always do. That's why they are the #1 Canadian e-cig vendor


     
  6. RRocket

    RRocket Full Member Verified Member

    Nov 5, 2013
    Near Windsor
    Wes said he'd take care of me...so we'll see!
     
  7. SoUnique

    SoUnique Ultra Member Verified Member ECF Veteran

    Mar 24, 2012
    Onatrio, Can.
    He will, not to worry.
     
  8. mopar

    mopar Forum Supplier ECF Veteran

    May 15, 2011
    Toronto
    Wes has the power and ability to fix/make anything right so sleep well :)
     
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