Canvape Support?

Discussion in 'CanVape' started by RRocket, Dec 19, 2013.

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  1. RRocket

    RRocket Full Member Verified Member

    Joined:
    Nov 5, 2013
    Location:
    Near Windsor
    Placed my very first order with Canvape...and they sent the wrong item. :(

    Do they have a support number to call or is it e-mail only?

    Kinda disappointed at this point...
     
  2. frank.gotch

    frank.gotch Super Member Verified Member ECF Veteran

    Joined:
    Dec 19, 2013
    Location:
    Canada
    That sucks :(

    Only thing listed on the website is the contact form and email address, that I can see anyways. I used the contact form today to confirm something and got a pretty quick reply. This is my first order with them too.
     
  3. WillyZee

    WillyZee Vaping Master Verified Member ECF Veteran

    Joined:
    Sep 23, 2013
    Location:
    Toronto
    I will vouch for Wes through the contact form (he handles customer service) ... he has been extremely polite and helpful every time I have dealt with him.

    Do take in account, this is a very busy time of year for every online business and problems happen once in a while ... I am confident CanVape will sort things out for you.

    Cheers
     
  4. RRocket

    RRocket Full Member Verified Member

    Joined:
    Nov 5, 2013
    Location:
    Near Windsor
    I don't readily accept that as an excuse. Read order, put ordered items into box, double check. Done.
     
  5. SoUnique

    SoUnique Ultra Member Verified Member ECF Veteran

    Joined:
    Mar 24, 2012
    Location:
    Onatrio, Can.
    Sad thing is we are all human, we fu#* up at times. I'm sure you've heard the "in a perfect world" storey.

    They will take care of it. They always do. That's why they are the #1 Canadian e-cig vendor


     
  6. RRocket

    RRocket Full Member Verified Member

    Joined:
    Nov 5, 2013
    Location:
    Near Windsor
    Wes said he'd take care of me...so we'll see!
     
  7. SoUnique

    SoUnique Ultra Member Verified Member ECF Veteran

    Joined:
    Mar 24, 2012
    Location:
    Onatrio, Can.
    He will, not to worry.
     
  8. mopar

    mopar Forum Supplier ECF Veteran

    Joined:
    May 15, 2011
    Location:
    Toronto
    Wes has the power and ability to fix/make anything right so sleep well :)
     
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