Customer and Product Support Thread.

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emily33

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Apr 25, 2012
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(Hope I'm asking this in the right thread-I apologize if not :D )
But are you still selling the DV Ego-T 1300 battery? I love the one I have, but I need a backup. And I have a friend ready to quit smoking so I wanted to get her one too.
I'm asking because when I click on the product link under my "Completeed Orders" it says the page is no longer found. I'm Soooo hoping they're just still on back-order or something?
 

gormly

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What happened to the smoktech 1500 mah batteries that were thicker? They were up on the site for awhile, now can't find them. Thanks--Bob

I took them off for now as we won't be getting them back within two weeks. I am getting a LOT of email about them. Smoktech is having "material" problems again so getting them restocked is going to be more than 3 weeks.

Nothing is wrong with them, they are coming back, just needed to remove them for the time being.
 

gormly

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Hey Eric :) I was looking at the site to place an order, and I noticed you still have 1.7Ω and 2.0Ω single coil flangeless cartos listed. I thought I bought all of those. Do you still have some? If so, I'll buy what you have left :D IIRC, you had said you wouldn't be getting any more of those....

We did an inventory. :)

a while back we had a problem with our hosting provider with lots of items getting marked in or out of stock, it was a huge issue, with so many products we can't do an inventory each day, so when I did one, I noticed we had them.

what I have now listed as in stock on the website is the correct number of what we have left. Probably not going to get any more.
looks like we have 1 and 4 respectively.
 

Stoneface

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We did an inventory. :)

a while back we had a problem with our hosting provider with lots of items getting marked in or out of stock, it was a huge issue, with so many products we can't do an inventory each day, so when I did one, I noticed we had them.

what I have now listed as in stock on the website is the correct number of what we have left. Probably not going to get any more.
looks like we have 1 and 4 respectively.
Hmmmmm....I see qty 1 for 1.7Ω and qty 11 for 2.0Ω flangeless....

Coincidentally, that's what I purchased with my last order :)
 

Megan5995

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My big question is to everyone who uses a kanger protank 2 - I'm using a 2.2 ohm coil head on my tanks - I get only about 1 tanks/1 days worth of vaping before I have to change my coils out - I use high vg juice (between 70/30 vg/pg to 90/10 vg/pgs depending on the company and very rarely anything lower because my palette is so sensitive I can taste the chemical components unless well steeped even as well as taste the burnt coil before anyone else does) - I do tend to chain vape which I know with high vg juice can burn out coils faster - my question is how long does your coil normally last you - I've already played around with mods and unfortunately I can taste all previous juices vaped as well as pick up the burnt taste faster so I'd be constantly changing my cotton - I use an innokin mvp 2.0 shine at the lowest settings (3.3 and 6.0 whatever that means I know the 3.3 is resistance I believe and the 6.0 is battery power) - also Eric I was wondering if you were ever going to consider bringing in replacement kanger protank base replacement o rings or seal rings because sometimes we loose those too lol
 
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gormly

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Looking at the smoktech 1500 winder and the description says VV. On the pictures it shows markings for watts setting also. Does it have both capabilities?--Thanks--Bob

Yes, it does both :)


- also Eric I was wondering if you were ever going to consider bringing in replacement kanger protank base replacement o rings or seal rings because sometimes we loose those too lol

Yes, in fact the last few days I have had about a dozen requests which is kinda odd. I received a set of orings in my last shipment but of course.. not the right item. I ended up getting what seems to be the base oring, just the oring that goes on the mini below the threads, none for the glass.

I am working on it... :(
 

gormly

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Are you going to continue to carry the smok aro tank as I see your stock is getting low. I really like this tank, even better than the nautilus or the kanger lineup, and I have tried them all.--Bob

yes, I should be getting my smoktech shipment Thursday but I think they held the aro and just put in the aro II on this shipment.
Won't be 100% sure until we get it.
 

gormly

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Eric....Any idea when you will get DV CE5 replacement coils in 2.4 ohm back in stock?.....5 pack BTW....Thanks!......Dal

Management change at the factory, I am working on it sorry for the delay :( Already received the wrong items so making sure it doesn't happen again.
 

Panorama911

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Management change at the factory, I am working on it sorry for the delay :( Already received the wrong items so making sure it doesn't happen again.

Hey no problem, I ordered the 1.8 ohm anyway. If you could just deliver them in the next hour or so I will be happy:laugh:

Take care and have a great 4th of July to all!
 
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