Customer service poll

[Sewnmachine]

I have NEVER EVER had a product delivered as fast as you do!!! I will always buy my batts and carts from LiteCig. Unfortunately what I won't buy is my juice. Not your fault - but as mentioned in another post the supplies come from China, and while I won't hesitate to buy hardware from China, I just can't bring myself to trust consumables from China. No quality control. Remember the deadly dog food, the poisonous toothpaste, the killer baby formula........???

I do realize that ingredients in all nicotine juices are probably suspect on various levels, but (for example) some juice suppliers advertise USDA Food Grade ingredients. I buy from them ( still knowing there are probably trace amounts of beetle spit or cow s**t .... somewhere in the mix ).

But for hardware and prices and shipping you can't be beat. Bottom line. You do a very very good job and I appreciate it. Thank you.

 

[samsmom]

Just saw this poll and gave you 5 stars because that's as high as it would go!

I had a 510 Pass-through that went bad after 3 days and it was replaced within a week! Now that's service!

I have your site bookmarked and it is always the first place I look when I need something!

Get my orders lightening fast and great communication! Keep up the good work and thank you!

 

[slin]

so one 5 pack is working? you did not explain that in the phone conversation or i would of sent you a additional 5 pack to see if that corrected the problem.

I received replacement 1 x 5 pack today and I thank you for that. I think this would've been avoided I am a nooobe and there must've been misunderstanding on the phone. Please be patient with the dumb noooobe like myself. Thank you again ... yes i take back my earlier post and i'd return to your site for my future need.

 

[IndustrialAction]

Every purchase I've made w/Shawn has been great! I only had one problem and it was an MFG prob which he promptly replaced. No complaints here whatsoever!!

 

[nonmalum]

I was a little dissapointed when my Hello 016 atts failed after about a month, and they weren't covered by warranty. I love the hello-16 over the ego for some reason, but I was kinda shocked when it died, sure didn't try to abuse it.

The shipping is good and the prices are fair, but I guess I was a bit ticked by the sorry-charley customer service.

I guess I'm still trying to get used to the idea of atomizers as disposable, I've got 4 to my name after about 8 months of vaping with the Hello-16 cones, (3 cone, one 510 lr from litecig) and the one cone was the only to shuffle off its mortal coil, the rest run great with cleaning and maintenence.
I understand that a business can't replace every last thing that has parts that have to endure alot of wear and tear, but I think I'd like to find a place with a more extensive warranty, even if it costs a buck or two more.

 

[greenie]

I gave 4 stars, only because of 'other factors'. Fast shipping, great prices, ( on sale this week )

I just wish when I ask a stupid question, the answers are a little more conciliatory.

I wanted to know if the black tea or the green tea tasted the most like YunYan.

The answer I got back was green tea tastes like green tea and black tea tastes like black tea.
( no ...., really?)

Period. Why not just say, oh, hey I don't know but we sell YunYan! I wouldn't have known that if I hadn't searched a little harder.

ok, since I can't see faces, and if these were friends, I would laugh at the joke, but it was serious question. To me it was important. So minus a star for unwarented sarcasm in the light of my nicotine addiction.

Another part of my question was if the black tea was bitter? Not bad, but if it has sweet or try tones. I would like to try one of those one day, but if I can't get a serious response then, how can
I know. Even a, go to e cig forum and post a querey to get lots of peoples opinions, or something, anything to let the customer know they are not just a number.

I know we are, just numbers and that is lite cigs style, but this was a customer service poll so that is my critique.

You may ask why not give you three stars if that is how I feel? I guess there is that fine line between being flip and rude and giving someone the benefit of the doubt. Plus the other factors weigh heavily in favor of a good rating.

 

[shawnp1]

sorry i was tryuing to figure out how to honestly describe them without saying they taste like this or that to me as taste varies so much from person to person. i honestly try to avoid answering what flavors taste like etc... been bit in the .... too many times by saying well i like it and think it tastes like ---
honestly noone is just a number. i answer all the tickets, phone calls everything myself personally.
if it would of been anything then about flavors i would of been able to give you a better answer honestly. i apologize for how it may have come off but i honestly had to think on how to answer about the flavors and not say yes i garuntee it tastes just like this. i hope you can understand the dilemma in answering your perticular question.

 

[greenie]

Of course, I can understand that.

This is why I gave you 4 stars. For ME, an IDN is OK. Or hey lady, we have YUN YAN, it's on the next page, you silly goose, then you can roll your eyes in private.



Just to make you feel better, I have 3 people I do business with continuously and lite cig is one of the three. There is a couple others I like but I have been pretty faithful to the three for great prices, product and shipping. Product and shipping and sales trumps any lack of customer hand holding here. I am coming to grips with the lack of hand holding. I am getting over it. Blame those other guys/gals for their excessive pampering.

Really a non issue in the scope of things, but it is a critique, and only because there is a poll here.
I wouldn't have mentioned it otherwise. I am used to you by now. I hope you are used to me too.

 

[MsMacgyver]

Hi Shawn, You get 5 stars from me! I think your shipping..customer service...prices including shipping are great. I hope you do well and maybe expand your products. I think that has been the most frustrating thing for me is having to go to 2-3 different sites to get supplies. A+++++

 

[svtboosted]

Expand products? Litecig is like the Wal-Mart of e-cigarette suppliers, they seem to have nearly everything out there..

 

[brookeorama]

I wish you carried bigger bottles of Litchi. It drives me crazy that I have to order supplies from 2 different places.
Shipping is always great as is turn around time. I also wish you had more sales, or promo codes.
Your prices are good but sadly, there are cheaper places out there...

 

[shawnp1]

i will see what i can do about a bigger bottle of litchi, and yes there is always gonna be a cheaper place that is running under the irs radar and not paying an arm an a leg in taxes either we try to do the best we can.

 

[Sandybeach40]

I wish you carried bigger bottles of Litchi. It drives me crazy that I have to order supplies from 2 different places.
Shipping is always great as is turn around time. I also wish you had more sales, or promo codes.
Your prices are good but sadly, there are cheaper places out there...

Please let me know where I can get stuff cheaper than LiteCigs. Maybe your talking strictly about juice. Every Time I do find something cheaper than litecigs the shipping charges always make it the same or most often more. If I really do find something cheaper than litecigs the site looks fake or fishy. The check outs look like some kind of scam.

As far as promos go I don't notice to many for litecigs but what I love is the Rewards Points you earn for spending money on the site. Its actually one of the more rewarding points programs I have ever seen. If you purchase stuff for friends and family it can add up fast.

I would like to see bulk order discounts on Attys.

 

[shawnp1]

actually there will soon be bulk atties. they will be branded with the bulk logo. should be available in a month roughly

 

[Sandybeach40]

actually there will soon be bulk atties. they will be branded with the bulk logo. should be available in a month roughly

That's great news. As long as they are the Genuine Joye attys that is.

 

[greenie]

I just placed an order. It was probably in the mail before I hit the submit button.

zoom fast

 

[Will o Wisp]

5 Stars! As good as it gets. Shawn even took time to talk on the phone. Products are good to great. Shipping- I have received orders in less than 24 hrs with just regular shipping. I AM in PA but that is outstanding.!

 

[Kevin littell]

5 stars obviously..... It's never taken more then 3 days to get exactly what I order.



Partner with Backwoods brew or a domestic liquid provider and I'll order EVERYTHING from ya.

 

[T-Mac]

5 stars from me, great prices and the shipping is fast (you know we all hate to wait for stuff in the mail). Any item I need if you guys stock it then I order from you.

 

[Koman]

5 stars alright! You deserve it!