Customer Service

[satelliteoflove]

I placed my first order on GotVapes.com yesterday, and for some reason it left my apartment number off of my shipping address (but strangely not off the billing). I've written two messages through the ticketing system - no response - one email to the addy listed on the website - no response - and called the number on the website (where I left a message, and was then called back by someone in India who had no idea what I was talking about).

I just got an email saying my package was being shipped, and if the apt # (which is 201) isn't on there, then it won't get to me.

Can anyone help?

 

[rdsok]

@woody55

If Woody55 see's your post in time he can help... otherwise this area of the forum is really for users to chat about products and sometimes help each other with general questions, it' isn't an official support area which is only done through their ticket system on their website

 

[satelliteoflove]

Obviously, but again, as I posted above, I've sent two tickets, in the last two days, and had no response so...last ditch effort, I suppose.

 

[woody55]

I have checked Helpdesk and have no tickets from you. If I had gotten one in time I might have been able to have changed address before it went out.

 

[satelliteoflove]

My ticket number was HTY-NNZ-YYRT. I just tried to log in and see both messages that I sent (they were there yesterday), and now nothing comes up.

Here's the email I received regarding the ticket...

daniel@gotvapes.com
Jun 21 (2 days ago)

to me

Dear Amber Txxxxx,

Your support ticket "My Recent Order" has been submitted. We try to reply to all tickets as soon as possible, usually within 24 hours.

Your tracking ID: HTY-NNZ-YYRT

You can view the status of your ticket here:
GotVapes Help Center and Knowledge Base

You will receive an e-mail notification when our staff replies to your ticket.

*DO NOT REPLY TO THIS E-MAIL*
This is an automated e-mail message sent from our support system. Do not reply to this e-mail as we won't receive your reply!

Yours sincerely,

GotVapes Help Center and Knowledge Base
http://igotvapes.com

 

[woody55]

I have reset the system software on the server and now have your message showing. I will answer you there.

 

[satelliteoflove]

Thanks.

 

[dannoman]

I placed my first order on GotVapes.com yesterday, and for some reason it left my apartment number off of my shipping address (but strangely not off the billing). I've written two messages through the ticketing system - no response - one email to the addy listed on the website - no response - and called the number on the website (where I left a message, and was then called back by someone in India who had no idea what I was talking about).

I just got an email saying my package was being shipped, and if the apt # (which is 201) isn't on there, then it won't get to me.

Can anyone help?

Hey! Honestly our stamps software has never done a missing apt number before. It may have been in the way you inputted the information but don't worry with GotVapes, you will be taken care of.