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Eastmall

Discussion in 'Eastmall-ecigarette' started by stv888, Aug 4, 2010.

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  1. stv888

    stv888 Unregistered Supplier ECF Veteran

    Joined:
    Jul 12, 2010
    Location:
    Melbourne Australia
    :facepalm:
    i just bought 2 kits of riva from eastmall
    the 4 batteries are not working within 3 weeks
    just when i started to like dripping some very good e juice!!!!

    as a warning their service response & general products appear realy bad quality
    be warned!!!!:(
     
  2. Di

    Di ECF Guru ECF Veteran

    Joined:
    Oct 30, 2008
    Location:
    *Australia*

    I am very sorry that you are not happy with your RiVa products,
    up till now, we have had very little problems with this product ---


    thank you.
     
  3. mwa102464

    mwa102464 ECF Guru ECF Veteran

    Joined:
    Oct 14, 2009
    Location:
    Outside of the Philadelphia Burbs, NJ & Fla
    Stv888 Eastmall rocks man, you've had some bad luck, it happens I wouldn't go giving up on Eastmall, they are one of the best if not the very best of suppliers.!!!!!!
     
  4. bluesuede

    bluesuede Super Member ECF Veteran

    Joined:
    Sep 28, 2009
    Location:
    Central PA, USA
    I have never, I repeat, never, received a bad product from East Mall and I have been a loyal customer since October 2009. Countless orders later, still no bad products. I have ordered pretty much everything with the exception of the 901 line. Service has been outstanding and unapproachable. I have 4 Riva kits now and not a problem with any of them. I can't imagine what happened that made 4 batteries could go bad in 3 weeks. Weird to say the least...
     
  5. mudmanc4

    mudmanc4 Super Member Verified Member ECF Veteran

    Joined:
    Sep 22, 2009
    Location:
    In The Plex
    Hi ,

    If I have not resolved your issue , or you have not emailed me yet , then please do so. I get to every email , every day of the week. I take no days off from eastmall unless I am away for the day from time to time.

    So please use the standard customer service for eastmall if you are having an issue.

    In case you do not find the link on the contact us page at eastmall.net , the email to myself is as follows ....... eastmallcs@gmail.com

    I have been swamped today with a few things aside of customer service, so I am a bit slow on the replies, this is not normal.

    thank you , and i hope to hear from you soon.

    rick

     
  6. Takeone

    Takeone Senior Member ECF Veteran

    Joined:
    Jun 6, 2010
    Location:
    Pa USA
    I just got a riva kit about a week ago and have been using it non stop for the whole time and it's great. I think I will order a second.
     
  7. stv888

    stv888 Unregistered Supplier ECF Veteran

    Joined:
    Jul 12, 2010
    Location:
    Melbourne Australia
    i sent you a pm hope you can help
     
  8. stv888

    stv888 Unregistered Supplier ECF Veteran

    Joined:
    Jul 12, 2010
    Location:
    Melbourne Australia
    i wish i knew!!!!
    when they worked they were great!!!

    i hope they look after me because i realy liked the products-(when they work).

    i will keep you all posted with what action they take to help me
     
  9. Di

    Di ECF Guru ECF Veteran

    Joined:
    Oct 30, 2008
    Location:
    *Australia*

    Hi - stv888

    I got your PM - and answered to it-

    The RiVa is a good product and receives very good reviews,

    but like all products, some may be faulty once in a while-

    ----- It Happens -------

    but if you contact Customer service --
    as is suggested here, and in PM,

    I am sure you will have your issue resolved in a short time --


    Please do bear in mind that Customer Service
    and yourself are on different time zones-
    OPPOSITE -- in fact --
    so please allow for this in your waiting period. :)
     
  10. shadowin

    shadowin Senior Member ECF Veteran

    Joined:
    Jul 17, 2010
    Location:
    Malaysia
    I have just started vaping with Riva and i am very pleased with it. Already ordered 5 kits and every kit works very well. It must have been very unlucky to have all 4 batteries gone bad.
     
  11. dskarpus

    dskarpus Super Member ECF Veteran

    Joined:
    Jul 25, 2009
    Location:
    Manhattan Upper West Side
    Possibly charger problem? Or not making proper contact with the batteries. Bend prong (while unplugged) and see if that solves the problem.
     
  12. stv888

    stv888 Unregistered Supplier ECF Veteran

    Joined:
    Jul 12, 2010
    Location:
    Melbourne Australia
    4 days & no reply from eastmall regarding my battery issue!:mad:
     
  13. Di

    Di ECF Guru ECF Veteran

    Joined:
    Oct 30, 2008
    Location:
    *Australia*

    which email did you send to please-

    I will check again for you ----

     
  14. stv888

    stv888 Unregistered Supplier ECF Veteran

    Joined:
    Jul 12, 2010
    Location:
    Melbourne Australia
    i bought 4 charges & i swapped them around but no result
     
  15. stv888

    stv888 Unregistered Supplier ECF Veteran

    Joined:
    Jul 12, 2010
    Location:
    Melbourne Australia
    eastmallcs@gmail.com

    thanks for for you response
     
  16. Di

    Di ECF Guru ECF Veteran

    Joined:
    Oct 30, 2008
    Location:
    *Australia*

    I always respond,

    even if I cannot help --

    I will respond - to try to get others to help if they can. :laugh: :)


    and yes, that is the correct email - for CS.
     
  17. DMertz99

    DMertz99 Senior Member Verified Member ECF Veteran

    Joined:
    Nov 7, 2009
    Location:
    Maryland
    :facepalm:

    Relax dude. Eastmall has a great warranty and excellent customer service. Your problem is unique. I'm sure Rick, Di and David will work it out with you.


    +:2c:

    Personally, I feel your OP was uncalled for. You should have followed the clearly posted instructions for customer service before complaining.


    ETA: (Fanboy rant) - Unlike the junk Egos I got from TW, my 5 RiVas are hands down the best batteries I've owned in 9 months of vaping. They are as strong today as they were when I bought them 4 months ago. No issues at all!
     
  18. Loghomeguy

    Loghomeguy Full Member

    Joined:
    Feb 25, 2010
    Location:
    Quebec
    +1
    Rick will work it out to your satisfaction, I am sure.

    and Rick, you don't need sleep. Get back to work!:laugh:
     
  19. Di

    Di ECF Guru ECF Veteran

    Joined:
    Oct 30, 2008
    Location:
    *Australia*

    Yes, thats right, no sleep, -- just more work-- hahahahaha

    after all -

    none of the customers get to sleep right ???????
    :)
     
  20. dskarpus

    dskarpus Super Member ECF Veteran

    Joined:
    Jul 25, 2009
    Location:
    Manhattan Upper West Side
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