Easy Shopping Guide For New Users (graphic instruction )

Discussion in 'HealthCabin' started by newsunshine, Apr 20, 2011.

  1. newsunshine

    newsunshine Forum Supplier ECF Veteran

    Thank you for visiting Healthcabin Electronic Cigarettes - Wholesale and Retail. If you are a new visitor on our site, please take a few minutes to read our simple guide for easy shopping.

    Step 1: How to sign up a new account
    *For new customers, please register a new account with a valid email address. It is very important because once you place an order, your order confirmation and tracking number will be sent to that email.
    *Click “register” on the top right page to sign up.

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    *Register with a valid email.
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    Step 2: Complete information (see picture below)
    *Complete all items with * and make sure your shipping address is 100% correct so that you can get your order timely.
    Note:
    If your shipping address is the same with your billing address, please do not click the grey check box on the page, just complete billing address and telephone number.
    If your shipping address is different from your billing address, please click the grey check box to complete your shipping address.
    *Click “submit” button to finish.
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    *Check your registered email to see whether you have succeeded in registration. If you receive a welcoming letter by Health Cabin, congratulations, it’s done. If there is no such email in your inbox, please check your spam or white list. If there is no email by Health Cabin, please email to support@healthcabin.net and we will offer help within 24-48 hours.
    Step 3: Shopping
    *It is quite simple. Choose anything you want, from the categories or put the part or full name of the product in advanced search on the top left. (See picture below)
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    *Add items you want to your cart.
    *When you finish, enter your cart and click “GO TO CHECKOUT” button to check out. (See picture below)
    Note:
    Click B to delete goods.
    Click C to change quantity.
    Click D to estimate your total shipping cost.
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    Step 4 Checkout
    There are three steps in checkout stage.
    *Step 1 of 3 - Delivery Information
    You need to choose shipping method on the page.
    You can edit your shipping information, if needed.
    You can also leave us messages in comment box. Make sure your messages in English are clear, simple to understand, or they will cause misunderstandings and delay shipping.
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    *Step 2 of 3 - Payment Information
    You need to choose payment method on the page.
    You can leave comments in this page, too.
    You can also edit your shipping information, if needed.

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    *Step 3 of 3 - Order Confirmation
    Please double check your shipping information, shopping carts content, comments (if there is) and total price of your order on this page. If all of them are correct, please click “Confirm the order “to finish.
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    You will see an order number for your order on the next page. And you
    will get an order confirmation letter in your registered email.
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    Normally, your order will be shipped within 2 business days after we receive your payment.
    The tracking number will be email to you after order being shipped.
     
  2. hosa85

    hosa85 Full Member

    I found the site very easy and pain free , great payment options Inc paypal
     
  3. newsunshine

    newsunshine Forum Supplier ECF Veteran

    Thanks. enjoy shopping here! :)
     
  4. kiss

    kiss Full Member

    How long can I keep my shopping cart without checking out? I would really like to wait for the Vivi Nova getting restocked before I place my order.
     
  5. newsunshine

    newsunshine Forum Supplier ECF Veteran

    I am sorry that you can not keep products in your shopping cart. Items will disappear when they are sold out.

    Vivi Nova will be available next week.
     
  6. bineva17

    bineva17 Senior Member Verified Member ECF Veteran

    Hi there.

    Signing in HC account sometimes very difficult. Frequently I must click sign in button 3-10 times to sign in sucessfully.

    Regards.
     
  7. newsunshine

    newsunshine Forum Supplier ECF Veteran

    We are sorry to hear that. whether you forgot the password?:)
     
  8. bineva17

    bineva17 Senior Member Verified Member ECF Veteran

    I use firefox, let the browser remembers my username and password on HC website, and simply click sign in to access my account. Sure I can access my HC account successfully sooner or later, but it takes normally 3 to even 10 times clicking the sign in button. Most of time when I click sign in, I feel like I click the f5 button, the page is just refreshed, then I click and click again, then my account appears at last.

    I think it's just a small problem of coding. Just want to let you know that.
     
  9. newsunshine

    newsunshine Forum Supplier ECF Veteran

    Thank you for your information.
    I will forward the information to our webmaster. :)
     
  10. Cid78

    Cid78 Senior Member ECF Veteran

    I have an input too for your ordering system..

    In the address section, there was no company name, which sometimes this is needed, because when i want the products to be send to my company, you do not have column for this.

    Why i need this because if the product send to my house, it is most of the time empty, no body at home. But company have security person which is 24 hours stand by. So, for me better send it to my company.
     
  11. newsunshine

    newsunshine Forum Supplier ECF Veteran

    Thank you for your asking here.
    Please leave your company name in the place of street address and leave your street address in the place of Address Line 2.
    Please try and let me know whether it works.:)
     

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