I have never dealt with a vendor that doesn't take ownership of the order. This vendor has my money and I have no product. Since Jane won't ship orders under $10 then she is charging for shipping whether it be called shipping or it's included in the price of the juice. A vendor isn't going to eat the cost of shipping.
At the end of the day she should have at leat had the courtesy to try and reach a resolution instead of just ignoring my emails. I would have been willing to work with her to reach a solution that would have made both of us happy. Now I just want my money back and I won't order from her again. She will now be on the very short list (all of 1 vendor) of vendors that I will go out of my way to warn friends and potential customers about.
At the end of the day she should have at leat had the courtesy to try and reach a resolution instead of just ignoring my emails. I would have been willing to work with her to reach a solution that would have made both of us happy. Now I just want my money back and I won't order from her again. She will now be on the very short list (all of 1 vendor) of vendors that I will go out of my way to warn friends and potential customers about.