Company name
Elev8 vape
Date of your initial complaint to the supplier.13 January 2015
How did you contact the supplierWebsite ticket system
Ticket number (if you were issued one)-
General nature of complaintBilling
Briefly describe your problem or issueOn January 13, I used the site's ticket system to ask for a refund. I ordered a Cloupor Mini on Jan 8, paid using credit card, and was made to believe the item was in stock. After a few days, the item was listed as out of stock and my order wasn't shipped so I asked for them to cancel my order and give me a refund.
On January 15, I got an email from them with the message:
Greetings,
Your order has been processed for a refund and is awaiting approval from the bank. Once the refund has gone through, it will take 3-5 business days for you to receive the refund.
January 24, I emailed them asking about the status of my cancelled order and refund since it was way past the '3-5 business days.' I got no reply, so I used their web ticketing system today, January 29, to follow up on my refund.
The total amount is just $45.72. The only message I got from them was last January 15, and that was after 3 prior messages. After 2 more follow-ups, still nothing. Granted my last ticket was earlier today, I am posting this with the hopes they at least read this and just give me my refund.
I was under the impression that Elev8 vape was an honest company, and I'm hoping they wouldn't want to lose a customer (and other potential customers) for a mere $45.72.
On January 15, I got an email from them with the message:
Greetings,
Your order has been processed for a refund and is awaiting approval from the bank. Once the refund has gone through, it will take 3-5 business days for you to receive the refund.
January 24, I emailed them asking about the status of my cancelled order and refund since it was way past the '3-5 business days.' I got no reply, so I used their web ticketing system today, January 29, to follow up on my refund.
The total amount is just $45.72. The only message I got from them was last January 15, and that was after 3 prior messages. After 2 more follow-ups, still nothing. Granted my last ticket was earlier today, I am posting this with the hopes they at least read this and just give me my refund.
I was under the impression that Elev8 vape was an honest company, and I'm hoping they wouldn't want to lose a customer (and other potential customers) for a mere $45.72.
