Exhale Vapors - Shipping issue : mackdaddytran

Discussion in 'Reviews of Suppliers - Negative' started by mackdaddytran, Nov 23, 2013.

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  1. mackdaddytran

    mackdaddytran Full Member Verified Member

    Apr 16, 2013
    Company name
    Exhale Vapors ​
    Date of your initial complaint to the supplier.
    16 November 2013 ​
    How did you contact the supplier
    Website ticket system ​
    Ticket number (if you were issued one)
    415-2912, 732-1237, and VIZ-656-22495 ​
    General nature of complaint
    Shipping ​
    Briefly describe your problem or issue
    I originally placed order #10665 with them on Wednesday morning 11/13/13 with priority mail because their website says all orders ship same or next day. They are located in Austin, TX and I am in Houston so it worked out because I needed a mod by Saturday.

    On Saturday 11/16/13 I already realized that I will not be receiving the item that day and my order still said processing, so I opened a ticket just to be sure that they received my order. No response so I sent them another ticket on 11/19/13.

    After some digging on ECF, i noticed that they told another customer to use a different email account to contact them because the one on their website gets flooded. So On 11/20/13 I sent an email to exhalevapors.kayako.com. Still no response.

    So now I am out $51 with no contact whatsoever from the vendor.
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