FAQ: About the offers, Shipping, and News

[Anny77]

Dear ECF friends

We create this topic to improve our contact with you, you can ask about anything related to the offer of GearBest, and any questions, concerns, order or product problems.

We will try our best to help you solve these problems.

Gearbest online Customer Service, pls feel free to check: here

Thanks for all your understanding.

Best Regards,
Gearbest

 

[Anny77]

Gearbest service upgrade - Check your orders and get updates on Messenger now!

Dear friends,

We have a great news to tell you, it is very important and hopes that it will help you.

Now, Gearbest service upgrade! You can check your orders and get updates on Messenger!!!!!

New features of our Messenger bot!
We’re glad to announce that our customer can now check their orders and get updates notifications through our messenger bot.
All they need to do is to connect their GearBest Account with messenger on the log-in page.
As seen in the following indication chart:

How to find us?
Search GearBest on your Messenger, or scan above GearBest ID stamp, or click the link https://www.m.me/gearbest

Win a Xiaomi Mi6 and more games!
Come to our Messenger page you could join the quiz before 20. June and win a Xiaomi Mi6.
Besides, you could also enjoy the special coupons, which are released daily.

Enjoy!

GearBest Messenger Team

 

[Anny77]

Gearbest service upgrade -- USA Registered logistics can send batteries now!

Dear friends,
Good news for the USA user in our forum!

GearBest is proud to announce a new Registered Air Mail shipping option(For USA users only).

Provided by HYT, the weight limit is 3.5kg, packages can legally contain Textiles, Power Banks, products with batteries, etc.

Shipping fees are between $5 and $30 (making it cheaper than DHL), orders can be tracked online 7-10 days after order submission, and shipping time is just 10-22 days.

It compares very favorably with Unregistered Air Mail which has a lower weight allowance (2.0kg), slower shipping time (15-35 days) and no online tracking feature.

Registered Air Mail is currently being tested. You are welcome to make an order using it (please select the USA Registered from Available Shipping Methods) and provide feedback via the order status.

PS:
Taking into account the logistics has just opened, still in the testing phase, if you purchase the actual arrival time and the site shows the timeliness is not the same, please feel free to feedback to us, and we will make corrections.

We will be continually working to make your shopping experience even more convenient.

Thank you.

Gearbest Team

 

[Anny77]

2017-07-04

How to return products to GearBest in the US?

1-Submit a ticket to contact GearBest customer service through the support center.

2-Wait for the verification from GearBest support center, and get the US return address.

3-Send the product back and provide a return tracking number.

4-Wait for the corresponding solution from GearBest support center, the return shipping cost will be refunded based on a valid return receipt after confirmed the product is faulty.