Supplier Negative Review
Name of retailer:
Date of your initial complaint to the supplier
Jun 13, 2017
Method used when initiating complaint with retailer
Website ticket system
Ticket number (if you were issued one)
Q0523GFRRK
General nature of complaint
Defective or wrong product
Briefly describe your problem or issue
Just WOW.. I am kind of in shock with these guys.. I have read time and time again, that certain Chinese vendors can not be reasoned with as it's not worth the blood pressure problems.. and after this experience, when reading their replies, I actually feel like my face twitches, it makes me so mad.
I really feel i have to boycott FT altogether now..
The worst part of it all is, i am looking at my last year of fast tech history.. and how much i have spent with them and supported them.. I mean.. sometimes i even wonder if i must be one of their best personal vape customers.. it's obscene amounts...
and they do this to me over a pack of coils? Yes you read that right, over a pack of coils.
These to be precise:
$8.10 Authentic Joyetech eGo ONE CL-Ni Coil Head (5-Pack) - 0.25ohm at FastTech - Worldwide Free Shipping
They are the nickel 0.25 MTL coil for ego one.. that are very hard to find.. in fact, i was kind of worried they might be advertising the wrong coil.. but then i saw this:
$7.99 Authentic Joyetech eGo ONE CL Ni Nickel Coil Head (5-Pack) - 0.2ohm at FastTech - Worldwide Free Shipping
and realised they did indeed have the direct lung ones separate.
SO.. within a day(now almost a month back, coils arrived a few days ago), fasttech writes to me to say that the extra express postage i paid was not enough, and they regret they needed another $1.60 from me or they would downgrade the postage. W T F? After i have spent an amount i am too embarrassed to say here? AFTER i used their online postage quote price? I had also paid the $1 extra fee for a box as if not, everything they send comes completely crushed. BTW with the postage, it's actually a scam.. as no matter what you buy, the australian express postage is $2 extra.. every time.. so they come to you and ask for extra afterwards... fishy huh? I will now just use e packet (if i ever buy from them again), which takes 2 or 3 weeks but is trackable and still aus post, and reasonable rate.. but for items with built in batts you HAVE to choose the aus air express if you have any chance of it arriving.. but I digress...
ok, i said "just downgrade it".. However, in that reply, I used it to throw a quick suggestive line in, on just HOW MUCH i was looking forward to finally finding the mouth to lung TC Ni200 ego one coil, hoping it would make them double-check prior to ship that they were sending the correct coil.
Of course, they arrived, and they sent me the readily available 0.2 ohm direct lung coil. This is where the insanity starts..
First, my video link;
Dropbox - Fasttech Incorrect Coil.mov
(check 0.08 and 0.48 times).
anyone can copy and paste that in any browser and watch my evidence.
I just wanted to get the link to you guys before i continued.
Anyway, first thing i explained was i got the wrong coil. They asked for a pic. I simply could not get my phone to focus it's cam clearly enough to show the ohms were the 0.2 and not the 0.25.. so i sent them a pic of the two respective coils at joyetech's page, and I informed them that I did not want to break a coil free of the packaging in case they wanted them back, so could i have permission to take 1 out of the packaging so i could get a clear pic of the wrong diameter and wrong ohms. Instead, they *totally* ignored that bit and told me off for sending a pic from joyetech and to once again send one of my own. I got frustrated so broke one coil out myself and shot a video (and it's long only because of the focus time to get a clear shot with the iphone 5 cam, yes my phone is old).
Anyway, the video was sent, and i gave them the time stamps where things can be seen clearly,
the coil ohms is seen clearly at 0.48 seconds the diameter of the coil is seen clearly at 0.08 seconds..
they replied they would check with the supplier.. they checked with the supplier and got back to me, to tell me the supplier said what they sent me was ok. double u tee f? Then i get a message:
"we could not view that pic, please upload, if it is larger than 2mb, please email to xx@xxx.com".
So i had to write back again to tell them i tested the video in 4 browsers on 2 computers and it worked every single time, first time, with no dropbox login required, and that if they need to learn how to copy and paste a video link to get someone to show them. I mean, fair enough right? And where on earth did they get the idea it was a pic, when i clearly said it was a video and gave them timestamps to look at?
Obviously what is happening is, whatever seller they are using for those coils just doesn't want to take the loss and thinks i will.
I will wait to hear back again, but to go back and forth for a cheap item like this.. to say it's exasperating, would be the understatement of the year. But they have made me SO angry... they ignore what i write almost completely, are unprofessional and literally just make up "facts" out of thin air!
I am disappointed, and I'm going to be reporting them to joyetech. i think it's action like this we should take when we are shafted, and of course reporting them on forums.
Can you imagine you buy an expensive phone or drone that is faulty? I'm shivering just thinking about it.
PS i have absolutely no use for these coils and all are unused, 4 still in blisters. Since fasttech are basically acting like spoiled brats here, if anyone in Melbourne wants them, you are welcome to pick them up any time for free. I have no use for direct lung ego one stuff. Cheers
PPS just adding.. I checked my purchase history... like 35 mods, lots of coils, tanks, accessories galore, 15 stands, ohm readers, drip tips, ego batts, other electrical items like power adapters, chargers, etc etc.. and they actually drive me crazy over a pack of coils. My problem ratio with my orders is like 2%. So nice of them.
I really feel i have to boycott FT altogether now..
The worst part of it all is, i am looking at my last year of fast tech history.. and how much i have spent with them and supported them.. I mean.. sometimes i even wonder if i must be one of their best personal vape customers.. it's obscene amounts...
and they do this to me over a pack of coils? Yes you read that right, over a pack of coils.
These to be precise:
$8.10 Authentic Joyetech eGo ONE CL-Ni Coil Head (5-Pack) - 0.25ohm at FastTech - Worldwide Free Shipping
They are the nickel 0.25 MTL coil for ego one.. that are very hard to find.. in fact, i was kind of worried they might be advertising the wrong coil.. but then i saw this:
$7.99 Authentic Joyetech eGo ONE CL Ni Nickel Coil Head (5-Pack) - 0.2ohm at FastTech - Worldwide Free Shipping
and realised they did indeed have the direct lung ones separate.
SO.. within a day(now almost a month back, coils arrived a few days ago), fasttech writes to me to say that the extra express postage i paid was not enough, and they regret they needed another $1.60 from me or they would downgrade the postage. W T F? After i have spent an amount i am too embarrassed to say here? AFTER i used their online postage quote price? I had also paid the $1 extra fee for a box as if not, everything they send comes completely crushed. BTW with the postage, it's actually a scam.. as no matter what you buy, the australian express postage is $2 extra.. every time.. so they come to you and ask for extra afterwards... fishy huh? I will now just use e packet (if i ever buy from them again), which takes 2 or 3 weeks but is trackable and still aus post, and reasonable rate.. but for items with built in batts you HAVE to choose the aus air express if you have any chance of it arriving.. but I digress...
ok, i said "just downgrade it".. However, in that reply, I used it to throw a quick suggestive line in, on just HOW MUCH i was looking forward to finally finding the mouth to lung TC Ni200 ego one coil, hoping it would make them double-check prior to ship that they were sending the correct coil.
Of course, they arrived, and they sent me the readily available 0.2 ohm direct lung coil. This is where the insanity starts..
First, my video link;
Dropbox - Fasttech Incorrect Coil.mov
(check 0.08 and 0.48 times).
anyone can copy and paste that in any browser and watch my evidence.
I just wanted to get the link to you guys before i continued.
Anyway, first thing i explained was i got the wrong coil. They asked for a pic. I simply could not get my phone to focus it's cam clearly enough to show the ohms were the 0.2 and not the 0.25.. so i sent them a pic of the two respective coils at joyetech's page, and I informed them that I did not want to break a coil free of the packaging in case they wanted them back, so could i have permission to take 1 out of the packaging so i could get a clear pic of the wrong diameter and wrong ohms. Instead, they *totally* ignored that bit and told me off for sending a pic from joyetech and to once again send one of my own. I got frustrated so broke one coil out myself and shot a video (and it's long only because of the focus time to get a clear shot with the iphone 5 cam, yes my phone is old).
Anyway, the video was sent, and i gave them the time stamps where things can be seen clearly,
the coil ohms is seen clearly at 0.48 seconds the diameter of the coil is seen clearly at 0.08 seconds..
they replied they would check with the supplier.. they checked with the supplier and got back to me, to tell me the supplier said what they sent me was ok. double u tee f? Then i get a message:
"we could not view that pic, please upload, if it is larger than 2mb, please email to xx@xxx.com".
So i had to write back again to tell them i tested the video in 4 browsers on 2 computers and it worked every single time, first time, with no dropbox login required, and that if they need to learn how to copy and paste a video link to get someone to show them. I mean, fair enough right? And where on earth did they get the idea it was a pic, when i clearly said it was a video and gave them timestamps to look at?
Obviously what is happening is, whatever seller they are using for those coils just doesn't want to take the loss and thinks i will.
I will wait to hear back again, but to go back and forth for a cheap item like this.. to say it's exasperating, would be the understatement of the year. But they have made me SO angry... they ignore what i write almost completely, are unprofessional and literally just make up "facts" out of thin air!
I am disappointed, and I'm going to be reporting them to joyetech. i think it's action like this we should take when we are shafted, and of course reporting them on forums.
Can you imagine you buy an expensive phone or drone that is faulty? I'm shivering just thinking about it.
PS i have absolutely no use for these coils and all are unused, 4 still in blisters. Since fasttech are basically acting like spoiled brats here, if anyone in Melbourne wants them, you are welcome to pick them up any time for free. I have no use for direct lung ego one stuff. Cheers
PPS just adding.. I checked my purchase history... like 35 mods, lots of coils, tanks, accessories galore, 15 stands, ohm readers, drip tips, ego batts, other electrical items like power adapters, chargers, etc etc.. and they actually drive me crazy over a pack of coils. My problem ratio with my orders is like 2%. So nice of them.
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