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Noel
I've bought a lot from Fasttech in the last three years and I've always been satisfied with them, but recently it's gone downhill. I ordered a phone in the autumn and was sent the wrong one, twice. The second time (received yesterday) it wasn't even the correct brand. While not ok, I can have some understanding for them sending me the wrong phone once. But for them to send me a wrong phone again, after unnecessary lengthy discussions with customer service!? And of course I've already paid customs fees so I'm out of money even with a refund. Almost had to pay customs the second time as FT failed to label the package as warranty exchange, even after repeated prompting. I have lots of stuff in my shopping cart that I was going to buy during the Christmas sale but now I'm doubtful. I've requested a response before Christmas, and if I'm not satisfactorily compensated I think I'm done with Fasttech. And I'll be damn sure to spread the word. The way the company has acted recently is inexcusable.
@Noel. Perhaps you can speed this up. My ticket number is Q1027BTRKK
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I've now sent the item back and requested to be compensated for the additional expenses all this has incurred. We'll see how it goes. At this point Fasttech has already lost some hundreds of dollars of business from me and I really hope you'll do right by me. If Fasttech does that, then I'll return as a customer. If not, I'm done.Sorry to hear that.
I am also frustrated on the service you have received. I have instructed warehouse staffs to be more careful in future. In addition, Your case was passed to CS manager and she will take full care your case immediately.
Find me here when you need help.
Thank you,
Noel