General-Reviews of suppliers

[paulc35]

Just a thought. Other than "how is their shipping" when someone posts something negative about customer service. "I have a defective product and trying to get exchange, or refund" If you haven't had to deal with the actual customer service side of the business I don't think anyone should jump in and say "I've had great service " when your only experience with the vendor is ordering and receiving.

I have ordered from certain vendors for years and they have delivered everything I ordered, but I haven't had to return anything. I don't really have any experience with a defective product return so I'm not going to jump in and say vendor "YZ" has been great. I've spoke to members after they post rave comments behind someones negative experience with the vendor only to find out that individual has never had to return anything.

Just a thought

 

[WillyZee]

there's a company I have dealt with in regards to customer service, that is so high ... even a comment posted on a forum like ECF from someone with even the smallest issue ... this company will reach out and make things proper ... every time.

 

[coolerat]

I strongly disagree unless its directly with the manufacturer like Willie Z says.

When its pure retail I wanna hear the good. The bad would have to be real bad.

My experience with retail, be it vape or tools or whatever, is a certain number of people have all the problems. Maybe they were born under an unlucky star or maybe they like the sound of there own whining but roughly 99% of all problems are confined to this small group.

Rock bottom pricing is what many of us are after. Rock bottom pricing comes at a cost. Most of us under stand that. Some people need to have there hand held. That costs money which means higher prices. I think most under stand this and the problems come from when a hand holder does business with a rock bottom price place.

 

[retired1]

Some individuals have extremely unrealistic expectations when it comes to dealing with online companies. If they don't receive a shipping confirmation within seconds of clicking the "oh my god yes yes yes buy it now send it yesterday!" button, they're grinding their teeth. If they don't receive a response from the company via email within minutes of sending an inquiry, they're foaming at the mouth. And lord help a duck if the post office screws things up. Now the individual is grabbing torch and pitch fork and demanding the company do something about it or they're going to rally the masses for a public lynching.

 

[dennism]

Oh yeah, the USPS, how I love them. I have a juice order lost at the sorting station right now, they did tell me they are sorry.

 

[paulc35]

there's a company I have dealt with in regards to customer service, that is so high ... even a comment posted on a forum like ECF from someone with even the smallest issue ... this company will reach out and make things proper ... every time.

View attachment 582275

I love great companies. I will spend higher prices for decent CS

 

[paulc35]

I strongly disagree unless its directly with the manufacturer like Willie Z says.

When its pure retail I wanna hear the good. The bad would have to be real bad.

My experience with retail, be it vape or tools or whatever, is a certain number of people have all the problems. Maybe they were born under an unlucky star or maybe they like the sound of there own whining but roughly 99% of all problems are confined to this small group.

Rock bottom pricing is what many of us are after. Rock bottom pricing comes at a cost. Most of us under stand that. Some people need to have there hand held. That costs money which means higher prices. I think most under stand this and the problems come from when a hand holder does business with a rock bottom price place.

Yes there are a certain group of peeps have bad luck period.
that wasnt generally my comment.
i buy ALot!!! Of stuff monthly. Bad customer service is rare. The Run A Round that VapeNW has given me and many others is very sad. Its bad for their business as well. Now everyone of us appreciates a heads up on potential problems before we buy. Me unfortunately i didn't search reviews before i bought.

So in saying this I was just saying ordering supplies and receiving supplies by itself doesn't mean you know how good, or bad that companies customer service is when it comes to defective merchandise, but these people will post behind a negative review and they have no experience with that companies customer service
it was just a thought.
If i order supplies fir 5yrs and i receive them all , but i have never needed to return a product then i don't have any experience with that side of the company and Im not going to offer an oppinion i know nothing about

 

[paulc35]

Well my friend if all you care a

I strongly disagree unless its directly with the manufacturer like Willie Z says.

When its pure retail I wanna hear the good. The bad would have to be real bad.

My experience with retail, be it vape or tools or whatever, is a certain number of people have all the problems. Maybe they were born under an unlucky star or maybe they like the sound of there own whining but roughly 99% of all problems are confined to this small group.

Rock bottom pricing is what many of us are after. Rock bottom pricing comes at a cost. Most of us under stand that. Some people need to have there hand held. That costs money which means higher prices. I think most under stand this and the problems come from when a hand holder does business with a rock bottom price place.

Well my friend if all you care about is the cheapest price and you are willing to take the risk of not being able to return it should it be defective, or even if its real then have at it.
my comment is not for you.
Read peeps read. I'm talking about negative, or positive on customer service. If u had to return something and the company was great then i want to know, or if you had to return something and the company was bad I want to know.
what i don't want is when someone is talking about good, or bad experience on an exchange of merchandise and someone says "Yes I buy from there all the time and they r great" all this person has done is bought and received supplies. They haven't had to deal with actual customer service issues.

Keep in mind this is referring to specific posts that are under supplier review (negative, positive) these arent just general comments they are spacific

 

[satchvai]

Receiving an accurate order in a timely manner is good customer service to some. Though I understand what you're saying, others have differing expectations.

 

[paulc35]

Some individuals have extremely unrealistic expectations when it comes to dealing with online companies. If they don't receive a shipping confirmation within seconds of clicking the "oh my god yes yes yes buy it now send it yesterday!" button, they're grinding their teeth. If they don't receive a response from the company via email within minutes of sending an inquiry, they're foaming at the mouth. And lord help a duck if the post office screws things up. Now the individual is grabbing torch and pitch fork and demanding the company do something about it or they're going to rally the masses for a public lynching.

I know those people. They will always exist. Not talking about them

 

[paulc35]

Receiving an accurate order in a timely manner is good customer service to some.

OMG. People. There are places for . I receive my products and they're r great.

If i start a post on the supplier review-negative forum and i talk about i bought a defective mod and tried to return it and the company gives me the run a round and they won't take it back. Now for sales and delivery they are great, but thats not the issue here. Product return and exchange is the issue and if you haven't done that here at this business your input about receiving orders on time offers no help. It actually clouds what may turn out to be alot of unhappy customers on the defective product side. You can't offer information that would be helpful in this situation.

I'm done. Was just trying to make a post I thought was simple

 

[ShamrockPat]

I hear, understand, and agree with you. Been there, done that after being bent over by Joyetech CS (while in warranty) without even a kiss. Now I talk with my wallet, and won't ever purchase another Joyetech/Wismec product.

 

[paulc35]

I love great companies. I will spend higher prices for decent CS

Oh. Just a side note. I have rarely ever complained about any company. These instances are few and far between. Sorry about my rambling above. I just read what I wrote and I can hardly decipher my comments.
Lol

 

[Vaping!!!Jables]

I got a bad sig150 from 101vape and they exchanged it within the week no problem.

San Antonio,Texas

 

[daviedog]

To OP
When i want to dwell on the negatives of life, i go to a Political forum..

 

[OlderNDirt]

I liken what you are saying to people talking about what a great insurance company they have. Then when you ask them how many claims they have had and they reply "none."