Company name
Halo Cigs
Date of your initial complaint to the supplier.24 January 2014
How did you contact the supplierTelephone
Ticket number (if you were issued one)-
General nature of complaintDefective or wrong product
Briefly describe your problem or issuePlaced an order for Southern Classic last week, 2nd day priority. Received it Monday, it was wrong, they shipped me a $2 CE4 Clearomizer instead. Called the customer service number and was told by Michael I'd get a call back within the hour.
No call ever came.
Got an email the next day saying they were re-shipping the order. It's now Friday. Replacement order still not received, USPS website doesn't show it was ever actually shipped. Sent them an email last night trying to follow up... still no reply from them. Called them a few minutes ago. They're now claiming they sent it regular mail.
If this were my customer, I'd have sent a replacement overnight at my expense, not {MODERATED} them around for another week not returning emails.
WHY would you send it regular mail when:
1. I paid for 2nd day and
2. You're the ones who messed up the order the first time?
First impression with them, completely blew it. Never again.
No call ever came.
Got an email the next day saying they were re-shipping the order. It's now Friday. Replacement order still not received, USPS website doesn't show it was ever actually shipped. Sent them an email last night trying to follow up... still no reply from them. Called them a few minutes ago. They're now claiming they sent it regular mail.
If this were my customer, I'd have sent a replacement overnight at my expense, not {MODERATED} them around for another week not returning emails.
WHY would you send it regular mail when:
1. I paid for 2nd day and
2. You're the ones who messed up the order the first time?
First impression with them, completely blew it. Never again.
Last edited by a moderator: