Happy and then let down..

Discussion in 'Greenhouse One' started by adnanidani, May 12, 2012.

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  1. adnanidani

    adnanidani Full Member

    Joined:
    Dec 28, 2011
    Location:
    Milton, Ontario, Canada
    Hi Tim,

    First I would like to say I have been really happy with shipping, delivery with greenhouseone. I have ordered like 7 ot 8 times and all my orders are always what I requested for and delivered in 15 to 20 days time. I have even placed an order as of my writing this post right now.:blush:

    The only thing which I was let down with was the quality of 510-T Atomizers and cartridges I received in February. Out of the five atomizers just 2 of them worked flawlessly while the rest of the 3 either leaked madly or just gave me burnt taste and never worked. The cartridges were having rubber/silicone caps but they leak from the sides as well as the mouthpiece and I could literally taste it.:blink: So, now I have just placed an order for the LR ego atomizer + cartridge, and hope they solve the problem on leaking or burnt taste.

    As for the Nicotine juices, I love them.
     
  2. Smocha

    Smocha Forum Supplier ECF Veteran

    Joined:
    Mar 5, 2009
    Location:
    China
    Hello,

    Sorry to hear that. Shoot me over your order number and i'll have the team throw in some replacements.

    Cheers,
    Tim
     
  3. adnanidani

    adnanidani Full Member

    Joined:
    Dec 28, 2011
    Location:
    Milton, Ontario, Canada
    Thanks Tim for the offer, I will pm you the order number. Really appreciate it.
     
  4. adnanidani

    adnanidani Full Member

    Joined:
    Dec 28, 2011
    Location:
    Milton, Ontario, Canada
    Left you a pm.
     
  5. adnanidani

    adnanidani Full Member

    Joined:
    Dec 28, 2011
    Location:
    Milton, Ontario, Canada
    Hi Tim, I ordered 5-Pack LR atomizers Type A & Type B.

    Type A: 2 out of 5 don't work at all (Order# 10480 - 20th Jan 2012)

    Type B: 3 out of 5 don't work (Order # 12644 - 11th May 2012)

    Tim I know you give 1 year warranty on your products. I have complained about the 510 atomizers before but no action was taken. Looking forward to your cooperation in this matter.

    I have also sent you an email regarding this matter.

    Note: I am going to order an e-Go Battery + some ejuice. If you can send me replacement atomizers I will really appreciate it.
     
  6. adnanidani

    adnanidani Full Member

    Joined:
    Dec 28, 2011
    Location:
    Milton, Ontario, Canada
    Just placed the new order. Do send me the replacements along with this order. My new order number is #14381
     
  7. Smocha

    Smocha Forum Supplier ECF Veteran

    Joined:
    Mar 5, 2009
    Location:
    China
    Hi Adnan,

    Just saw your email. Replacements will be added to your order

    Tim
     
  8. adnanidani

    adnanidani Full Member

    Joined:
    Dec 28, 2011
    Location:
    Milton, Ontario, Canada
    Tim, I received the order today but I didn't see the replacements in it.
     
  9. Smocha

    Smocha Forum Supplier ECF Veteran

    Joined:
    Mar 5, 2009
    Location:
    China
    I am sorry to hear that as I do see an order note on your order for replacements. I will have our team send them separately to you this evening.

    Tim
     
  10. adnanidani

    adnanidani Full Member

    Joined:
    Dec 28, 2011
    Location:
    Milton, Ontario, Canada
    Tim, I didn't get the replacements yet.
     
  11. Smocha

    Smocha Forum Supplier ECF Veteran

    Joined:
    Mar 5, 2009
    Location:
    China
    Hi Adnan,

    I am sorry to hear about this. I have sent you a PM. We will be giving you a credit for this and your other battery

    Tim
     
  12. adnanidani

    adnanidani Full Member

    Joined:
    Dec 28, 2011
    Location:
    Milton, Ontario, Canada
    Tim I have replied to your PM.
     
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