Has anyone ordered from them? Are their products authentic, I ask because some of the stuff they have on there is significantly cheaper then other places.
Has anyone ordered from vapenw?
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funny, I was just now on their site and saw a subtank for $29.99, lowest I have seen so far. So I searched on here for the same info. Wonder if they are legit.
I have not ordered from them nor do I know anyone who has.
I will say that I am VERY leery of any company that does not post their address ANYWHERE on their site. Not in the contact us link, not in the returns link, not in the about us link. Seems rather fishy.
I will say that I am VERY leery of any company that does not post their address ANYWHERE on their site. Not in the contact us link, not in the returns link, not in the about us link. Seems rather fishy.
I have ordered from them with no issues. They also have an Ebay store. If the item that you are looking at does not say authentic in the description, I would think that it may be a knockoff because most authentic items are listed as such.
Hmmm... Does "by Kangertech" qualify? I saw a clone of a subtank on fasttech & it didn't have the logo on it. This one does. Maybe I should contact them.
You may want to do that, Barb. They seem to be a good company and I would "think" that those are authentic but, we all know where thinking can get us at times
My sister and I have both ordered from them without any problems. They answered questions promptly and both of our orders were sent quickly and arrived without any problems. I would and probably will order from them again.
I've ordered from them. Other than a slight inventory/shipping delay, no problem. That's a great price on the Subtank. I just payed twice that much for one. I would pull the trigger for 25 bucks. In fact, I might just do that .LOL
Mine has shipped, so when I check the code I will post what I found. I messaged them on FB & he replied "we sell authentic products" which would technically be a true statement as long as they sold 2 authentics... He didn't say all the products are authentic. But he got back to me quickly, a good sign.
Thanks to everyone for the input. Their prices are good I just have severe reluctance to any website that does not have a clear address. Glad so many have had a good experience with them.
I ordered from them last week (2nd order). My experience was a little different from most though. The first order I made from here where I live with 0 issues; bought an istick and a few minor doodads. Second order though! My God, I had to pull teeth to get it through. They started blocking any orders originating from a non-US IP even though I do have a US CC and a US address to ship to and I had ordered from them before. Then they held my order for 2 days before they sent me an email since the billing address and shipping did not match. Then told me I had to photocopy the CC i used to make the order and send that to them as well. All information was exactly the same as my first order but they didn't care. I don't think I will be ordering from them again unless they lighten up a little bit. I have ordered from a list of online stores and these guys made it the hardest for me to give them my money of any of them.
After some digging around, I found this info on their Wholesale Price List link on their website:
Total Vape
2120 S 320th St Suite A
Phone: (253) 245-3353
Federal Way WA 98003
I'm just guessing Total Vape could be their parent company or related entity. The history on VapeNW's Facebook page begins around November 2014 although I'm not sure how long they've been around. They appear to be legit and their website appears professional. I discovered them while searching for the new Joyetech Delta 2 RBA, and I'm seriously thinking buying it from them very soon.
Total Vape
2120 S 320th St Suite A
Phone: (253) 245-3353
Federal Way WA 98003
I'm just guessing Total Vape could be their parent company or related entity. The history on VapeNW's Facebook page begins around November 2014 although I'm not sure how long they've been around. They appear to be legit and their website appears professional. I discovered them while searching for the new Joyetech Delta 2 RBA, and I'm seriously thinking buying it from them very soon.
I have ordered from them with no problems. When ordering an item for $29. that may sell elsewhere for $39. read the info closely. The $39. item may be a full kit, whereas the vapenw item may not include the extras, such as a charger, USB cable, extra coil, etc.
Vapenw received a batch of iSticks with poorly machined 510 threads. This was unknown until after the mods where shipped. They put a notice on their site encouraging customers who received the defective items to contact them for a refund or exchange. To me, that says a lot about the credibility of a business.
I will not hesitate to order from them again.
Vapenw received a batch of iSticks with poorly machined 510 threads. This was unknown until after the mods where shipped. They put a notice on their site encouraging customers who received the defective items to contact them for a refund or exchange. To me, that says a lot about the credibility of a business.
I will not hesitate to order from them again.
I feel the need to check back in on this since my other post could be considered negative. I ordered a extra Subtank, a Istick 30w and a pack of replacement coils for my backup Atlantis from VapeNW. The items were shipped within 24 hours for free since my order was over $75.00, and arrived in my mailbox 3 days later. Everything is authentic and arrived undamaged. I would not hesitate to order again.
I will add that sisu makes a great point to check if you are ordering the "kit" or just the Istick as mine did not say, yet arrived with just an Istick and no charger. This is not a negative for me as my cellphone and tablet use miniUSB chargers so I have plenty of them, but others might not have this type of charger. Also, my threads are just fine. Subtank works perfectly on it with the .5 coil.
I will add that sisu makes a great point to check if you are ordering the "kit" or just the Istick as mine did not say, yet arrived with just an Istick and no charger. This is not a negative for me as my cellphone and tablet use miniUSB chargers so I have plenty of them, but others might not have this type of charger. Also, my threads are just fine. Subtank works perfectly on it with the .5 coil.
Yesterday I ordered the egrip and two boxes of coils. I put my work address in for shipping. Like xxJollyRogerxx I was asked to send them a photo of my credit card. This is the email I received:
"Hello there,
It appears that your shipping and billing address do not match. We are requiring further validation for your security.
Please respond to this email within 48 hours with a copy or picture of the card used for the purchase. Only your full name and last 4 digits of the card number must be visible.
If no response is made within the 48 hours we will automatically refund the order amount.
We apologize for this inconvenience.
Reply to this email to avoid delays in your shipment.
Thank you for choosing VapeNW
Sincerely Emmanuel,
949-445-3353"
I tried calling them today to cancel my order (it's a google voice number) but they are closed. I like their prices but that's too much inconvenience and in nearly 10 years shopping on the web I've never had a company make that request of me. I'm going to pick up the egrip elsewhere as soon as vapenw processes my refund.
"Hello there,
It appears that your shipping and billing address do not match. We are requiring further validation for your security.
Please respond to this email within 48 hours with a copy or picture of the card used for the purchase. Only your full name and last 4 digits of the card number must be visible.
If no response is made within the 48 hours we will automatically refund the order amount.
We apologize for this inconvenience.
Reply to this email to avoid delays in your shipment.
Thank you for choosing VapeNW
Sincerely Emmanuel,
949-445-3353"
I tried calling them today to cancel my order (it's a google voice number) but they are closed. I like their prices but that's too much inconvenience and in nearly 10 years shopping on the web I've never had a company make that request of me. I'm going to pick up the egrip elsewhere as soon as vapenw processes my refund.
For those of you shipping to a different address than the billing one,
While I can appreciate that it's a bit of a hassle, I also can't fault the vendor for trying to make sure this isn't a fraudulent purchase. It does, after all, help protect all of us from credit-card fraud and identity theft.
I know in the past I have ordered various stuff to be drop-shipped to other people, and I've always been a bit surprised that most companies will let you do this with no problem (on the other hand, most, but not all of these companies are ones I already ordered from, which might certainly make a difference).
In any case, I really don't think we need to come down hard on companies that require extra info for a 3-rd party ship. It may not be something you're willing to do, but let's not blame the vendor. If identity theft wasn't such a big problem, life would be easier all around.
While I can appreciate that it's a bit of a hassle, I also can't fault the vendor for trying to make sure this isn't a fraudulent purchase. It does, after all, help protect all of us from credit-card fraud and identity theft.
I know in the past I have ordered various stuff to be drop-shipped to other people, and I've always been a bit surprised that most companies will let you do this with no problem (on the other hand, most, but not all of these companies are ones I already ordered from, which might certainly make a difference).
In any case, I really don't think we need to come down hard on companies that require extra info for a 3-rd party ship. It may not be something you're willing to do, but let's not blame the vendor. If identity theft wasn't such a big problem, life would be easier all around.
My intention isn't to blame or come down hard on vapenw. I simply consider sending the photo an unnecessary hassle when I can order from a company that won't ask that of me. I agree that identity theft is a big problem and I'm aware of the risks I take when shopping online.
Had I been notified about sending the photo while submitting my shipping info at checkout I would have moved onto another website, now I need to wait for vapenw to process my refund. Some customers will likely appreciate the extra precautions vapenw is taking- I'm just not one of them, and I wish my time hadn't been wasted.
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