i'll take any spare red-hots off yer hands.
i think one reason that people may need to take V4L'ers with a 'grain of salt' as dondaboomvape says is that... well, for some of us, the V4L KR8 has been our first and
only e-cig, and V4L is our first and
only supplier. i'm one of those people, although i will prob branch out into mod-land at some point, and i am def a V4L fan girl. but i
do understand the frustration of people who use and enjoy other models/brands with other benefits.
having said that--i'll say also that V4L has a great thing going and i'm def a V4L pusher.
it's fantastic for newbies who have just "heard about this e-cig" thing to start with a model as simple as the KR8, and customer service as personalized and painless as V4L. i've seen the guys offer to replace things that... well, were probably outright broken
by the customer.
knowing me... i'm a born hobbyist... i will
eventually dabble in modding at least and maybe get some other models for tinkerin' with. at <1 month of vaping, however, i'm still trying to just smother any cravings i have for analogs with V4L fervor, and this forum, the continually expanding selection at V4L, the fact that i'm not scared to order stuff, know that i can email/call/pm the guys for help, etc... right now i
need that as a security blanket.
so does V4L prob inspire a lot of fan-fervor because they hold our hands and coddle us? you betcha. if this wasn't about getting off analogs for so many, that prob wouldn't matter so much. but giving up an addiction, even in a fun, user-friendly, delicious way like giving up analogs for vaping makes people insecure.
steve and mark, by being present and accessible, address that insecurity. by giving us direct phone numbers to call, they address that insecurity. leaford, by being in china and overseeing production, taking customer opinion into consideration, and communicating with customers about QC concerns, addresses that insecurity. by replacing parts no-questions-asked, they address it.
by including bonus gifts, they address it--allowing us to try out equipment and flavors we might not have, offer up ones we might not like for trade, or increasing our stash, they show confidence in their products. and it's a confidence well founded and a good business model, too. i've gotten 2 free bats from V4L, an XL auto and an XL man'l; because of them, i've
ordered more XL batts and more manual batts than i would have otherwise. probably enough to offset the cost of giving me the freebies to start with; that's a win for everyone.
addressing the insecurities that are inherent in giving up analogs for new vapers, and assuring repeat customers that they stand behind their and appreciate their customer base... yes, it's hand holding, yes, it's coddling, and yes--it makes for 'i never shop elsewhere' mentality, esp in some newer vapers. but other providers should be grateful for V4L, too. because they've held my hand, and taken such excellent care of my friends and family when i've directed them to V4L, i'm now
ready to look at other stuff. will i always use V4L as my main supplier, yeah. but now that i'm becoming comfortable with vaping, i can take the training wheels off, and i'll be far more likely to branch out just for the
fun of it.