If you come across the "No Active Payment System" message.

[Porphy]

It's not as though we're only open for an hour. We're generally open for at least 12 hours even on our highest order days. This is an issue with high visibility, only because people generally aren't motivated to come here and say, "The payment system was up at 11:50pm when I ordered last night." If it were we'd see this is not as prevalent an issue as it seems to be here.

We're a mom & pop operation and we mix your order only an hour or two before it ships. We mix it in the bottle, each and every one. Each bottle requires no less than 3 items and no more than 10 (items: flavoring, nic, vg... mostly flavoring). Everything is done by hand from the labels on the bottles, to the liquid inside, to the flair on almost every package.

This sounds a bit like I'm .....ing but I'm really not, I just need to express that we could do it differently and it would be easy too, but that would leave a lot lacking in the care and customer service our customers have come to expect. You buy our time as well as our product so for now we have to keep it small. However, I promise to meet more demand (hire more employees) once we have that availability. Until then we have to enact store hours and order capacity to make sure everyone gets the time and attention they deserve.

 

[CDATundra]

Porphy.....Most of us REALLY appreciate what you do and enjoy your fine products. Thanks!!!

 

[bebowebb]

Porphy.....Most of us REALLY appreciate what you do and enjoy your fine products. Thanks!!!

Couldn't agree more! And I can verify that you were open for business at 7:30 am this morning, as that's when I placed my order

30 minutes early may not seem like much, but it's a lot after working a 12 hour shift and waiting to order before going to bed.

Thanks for everything!

 

[andyman97]

I place larger orders for my juices so I don't cut it close, but every now and again, I will check the site out to read updates or out of sheer curiosity just to see if the payment system is up and running. I would say 8 times out of 10 over the past 3 months, the payment system has been up and running and I haven't had any issues with ordering. Once or twice I've had to wait a day or two but it isn't that big a deal to me.

 

[andyman97]

Oh yeah, I just checked and the payment system is up right now...

 

[vietladin]

Just put in an order! Can't wait to see what it tastes like, with the extra flavor boost.

 

[zapped]

Ordering a 100ml of Hype (Im going through this stuff like crazy) later this morning to celebrate 2 weeks off analogs.First time in 25 years!

 

[andyman97]

Congrats, zapped!

Ben, I see you guys got the notice on the homepage up and running, nice work!

 

[Porphy]

Congrats, zapped!

Ben, I see you guys got the notice on the homepage up and running, nice work!

It's not as good a fix as I had hoped but at least it's on the front page before everyone gets their shopping carts filled. By time I'm done with this website I'll be fully versed in duct-taping for technology.

 

[andyman97]

It's not as good a fix as I had hoped but at least it's on the front page before everyone gets their shopping carts filled. By time I'm done with this website I'll be fully versed in duct-taping for technology.

Well, look at it this way...it works and it's the first thing people will see when they visit the site, so even if it isn't all that you'd like, yet, it definitely gets the job done.

 

[Porphy]

Well, look at it this way...it works and it's the first thing people will see when they visit the site, so even if it isn't all that you'd like, yet, it definitely gets the job done.

True, If I had this issue 20 years ago it would have been insurmountable, now I just change a few URL's. Then again 20 years ago I was just getting into middle school and computers had the ability to play LunarLander and SimAnt (who didn't love being the spider in that game?) so we've come a LONG way since then.

*pulls out his IPhone and starts playing DrawSomething and Temple Run.*....a LONG way since then. *hehe*

 

[shatner]

OK, so it's 8:10CST and it says 'ordering is closed". What gives? I NEED my juice!
When I go to order it says "Sorry, but there is no active payment system".

 

[jifjifjif]

OK, so it's 8:10CST and it says 'ordering is closed". What gives? I NEED my juice!
When I go to order it says "Sorry, but there is no active payment system".

Same here. I am just going to pop back into the site in a half hour to check.

 

[Jukei]

They moved to CA so that's supposed to be PST now which is 10 CST and 11 EST. I'm assuming he just overlooked it and it will be corrected soon on that graphic. But I agree, I NEED my juice as well

 

[jifjifjif]

Yep, in the "post move reopening" thread, he said 8:00am PST. So, at 11:00am EST, I will be scooping up some juice.

 

[shatner]

Ok, thanks for the clarification. 1 hour and 7 minutes. I'm watching the clock like a feakin' hawk.

 

[shatner]

Hmmm.... Still getting that message. Is Pacific time 1 or 2 hours behind Central time? I NEED MY BOBA'S!!!

 

[Jukei]

Its 2 hours behind central time, so they opened at 10am central. Unfortunately they closed less than 30 mins later, a new record in speediest sell out I'd imagine. It was like Black Friday or something lol, thank God I already had my cart ready and hit the button as soon as they opened.

 

[infernalh]

what is the deal? Are you guys open or what?

 

[ian74]

what is the deal? Are you guys open or what?

They open every day at 8am PST. Then they close after they hit a certain number of orders so they don't get overwhelmed. They were open this morning for only a short while, less than an hour. They will reopen again tomorrow at 8am PST and do the same thing. It's right in the first post of this thread.