I purchased a EVIC from joytech like two months ago, the device stopped charging and then started saying that the atomizer doesn't work. I contacted joytech and asked for their help, they took forever to respond and when they did even after giving them proof that I bought the device they said they can't help me. My boyfriends device did the same thing. Their products suck and their service is even worse. I am highly disappointed. I also looked up other people's comments and they said the same thing happened to their device from them and some of them didn't even get a response from joytech. I am warning people before they buy from them that the product could fail and the service is ten times worse. Before you buy it do research. Many people had the same problem I did. So now I am stuck with a fairly new device that doesn't work at all anymore and joytech won't do anything about it.