MadVapes and their Help desk app

Discussion in 'MadVapes' started by HappiVappi, Oct 24, 2013.

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  1. HappiVappi

    HappiVappi Super Member Verified Member ECF Veteran

    Joined:
    Aug 3, 2013
    Location:
    Altamonte Springs, FL, USA
    I created a ticket on 10-21 @ 8:27AM and nobody seems to read it...

    Anybody else having trouble with MadVapes support?

    Cheers.
     
  2. HappiVappi

    HappiVappi Super Member Verified Member ECF Veteran

    Joined:
    Aug 3, 2013
    Location:
    Altamonte Springs, FL, USA
    They fixed the issue by sending a new tank. Though this is pretty cool and I did not expect that at all. Nonetheless, better communication would be a nice touch....
     
  3. Guyver Gaiden

    Guyver Gaiden Senior Member ECF Veteran

    Joined:
    Feb 24, 2011
    Location:
    California
    All I know is they haven't respond to mine yet
     
  4. Guyver Gaiden

    Guyver Gaiden Senior Member ECF Veteran

    Joined:
    Feb 24, 2011
    Location:
    California
    i wonder if this is a comment to make fun of me since i've been complaining about their service too?? which is wrong to make fun of another person... is this directed towards me???
     
  5. HappiVappi

    HappiVappi Super Member Verified Member ECF Veteran

    Joined:
    Aug 3, 2013
    Location:
    Altamonte Springs, FL, USA
    Maybe I just asked more nicely?
    ;)

    Sent from my Transformer TF101 using Tapatalk 4
     
  6. hoogie76

    hoogie76 Forum Supplier ECF Veteran

    Joined:
    Aug 1, 2009
    Location:
    Charlotte, NC

    Hi Guyver, I asked for your ticket #, waited a week with no response so deleted the post. Would you mind giving me the ticket # so I can look into it?

    thanks,

    hoog
     
  7. Uncle Ralphie

    Uncle Ralphie The Elder Verified Member ECF Veteran

    Supporting member
    Joined:
    Aug 21, 2013
    Location:
    N. E Connecticut
    Maybe this isn't in the same vein since it's about a B&M MadVapes store.
    I returned a MV Majestic kit that I purchased yesterday In the new Worcester MA. store. I had no problem returning it. Kevin was kind and most courteous. There was nothing wrong with the kit, but when I got home I discovered my stash of about 10
    T3's would not fit. I was so impressed , I purchased a new iTaste vv . So as far as customer service goes, I would say MadVapes passed with flying colors. Maybe the problem is elsewhere ??
     
  8. HappiVappi

    HappiVappi Super Member Verified Member ECF Veteran

    Joined:
    Aug 3, 2013
    Location:
    Altamonte Springs, FL, USA
    True.
    True as well.

    Pure distance comes to mind....
     
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