Merged old sticky threads (7)
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Candy,
Have you ever ordered from us? I'm not recalling having dealt with you before.
Have you ever ordered from us? I'm not recalling having dealt with you before.
I Have Placed Several Orders & Had Some RMA's Also!
I Have Had Nothing But Great Service From Jeff at JantyUSA!
You Can Be Assured They Are Not A Rip Off!
I Have Had Nothing But Great Service From Jeff at JantyUSA!
You Can Be Assured They Are Not A Rip Off!
They Carry Some Great Products & Provide Excellent Service .Keep Vapin!
C
ceejay
Guest
I also have had great service from Jeff. Had to have a couple atomizer replacements and got them within 2-3 days.
My first pv was a janty and the thing puts off awsome vapor and is extrememly reliable. Quality of parts is either awsome or dead broke.
I personally don't agree they are a ripoff site, I had problems with an order and Jeff was polite and never EVER tried to keep my money. They are very honest. I think he got in a pinch with a bad lot of parts and supply problems. It is a shame, the Dura-C is an awsome pv even though it leaks real bad.
I moved on to a diff device becasue I coudln't deal with the possibility of not being able to get parts when I needed them. I feel kinda bad for them, they got stung by their supplier.
Sorry you had a bad experience, and if I had to guess, I'm pretty sure Janty is sorry as well. I had good experience with communications, by only beef was they need to state if the parts are in stock or not when you are ordering.
I have ordered from you and it was far from anything good. After 20 days and seeing people that ordered after me posting on getting their orders. I finally asked for a refund got it ordered from Parked and got it in 4 days. Your service sucks e-mail responses with empty promises are all I ever got.
Hi everyone
We do not want to moderate our forum. All is out in the open.
You may rant and whine but pls do not bash. If you can point out trolls sent by competition to bash us here, let me know. I will gladly ban any troll
The title of this thread is quite an accusation, but hey, many people read the thread, so whatever the intent of the poster was, you quite reached the opposite effect
We do not want to moderate our forum. All is out in the open.
You may rant and whine but pls do not bash. If you can point out trolls sent by competition to bash us here, let me know. I will gladly ban any troll
The title of this thread is quite an accusation, but hey, many people read the thread, so whatever the intent of the poster was, you quite reached the opposite effect
I just got my Janty order in 5 days.
I'm happy with the service.
My friend also saw the parts and said "ohhh" those are nice looking.
They do look pretty good to me also.
I'm happy with the service.
My friend also saw the parts and said "ohhh" those are nice looking.
They do look pretty good to me also.
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Yes you got screwed, they lost your e-mail. They were busy and they suck for that. They were not trying to steal your money though. They are probably just trying to start a new business. It's not easy to do.
But I do understand why you don't want to shop there anymore.
I feel that I've got to weigh in here also...
The only problem that I have had with Janty is a lack of response to my e-mails, and that in itself DRIVES ME NUTS!!!
That have been said, I also have to say that Janty has NEVER ripped me off, lost an order, failed to ship, or any other negative action similar to the ones that I see posted here.
In my humble opinion, their products are the best, especially thier fluids. Neither myself, or any of my friends that use Janty products have ever had problems with Janty liquids clogging atomizers, creating an oily residue, or anything else.
Cleaning an atomizer is a simple matter of soaking it or swishing it around in plain water, then either blowing it out or using a hair dryer to dry it.
Being a new company, they probably weren't ready for this kind of response. I certainly hope that they are gearing up for the unexpected flood of requests. I for one, don't want to see them fail. I do wish however, that my e-mails would receive better attention. It would prevent my thinking that they are avoiding me.
I have spent TONS of money with them ($672.00 at last count) and feel that I deserve better response when I have an issue that needs dealing with.
Jeff... thanks for putting both the good and bad up here and not editing them. It shows that you believe in what you are doing and I for one appreciate it.
Now... where's my atomizers? (JUST KIDDING!!!)
The only problem that I have had with Janty is a lack of response to my e-mails, and that in itself DRIVES ME NUTS!!!
That have been said, I also have to say that Janty has NEVER ripped me off, lost an order, failed to ship, or any other negative action similar to the ones that I see posted here.
In my humble opinion, their products are the best, especially thier fluids. Neither myself, or any of my friends that use Janty products have ever had problems with Janty liquids clogging atomizers, creating an oily residue, or anything else.
Cleaning an atomizer is a simple matter of soaking it or swishing it around in plain water, then either blowing it out or using a hair dryer to dry it.
Being a new company, they probably weren't ready for this kind of response. I certainly hope that they are gearing up for the unexpected flood of requests. I for one, don't want to see them fail. I do wish however, that my e-mails would receive better attention. It would prevent my thinking that they are avoiding me.
I have spent TONS of money with them ($672.00 at last count) and feel that I deserve better response when I have an issue that needs dealing with.
Jeff... thanks for putting both the good and bad up here and not editing them. It shows that you believe in what you are doing and I for one appreciate it.
Now... where's my atomizers? (JUST KIDDING!!!)
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I have to say this for Jeff and JantyUSA.
I had problems from the beginning back when I had my KB and Dura.
Of course, Jeff was not as busy then as he is now, but he always responded as soon as he could to my queries and was always willing to make things right.
In the end, I decided to exercise the options under my warranty. I returned the item to Jeff and upon receipt of the items at his end, he issued my refund the same day. No fuss no muss.
And I'm not a fan-girl either. You can look back at my post history and see my criticisms as well.
He may be busy, he may be unresponsive in your eyes. Things are crazy for many of the suppliers right now: Growing pains, Customs problems and an ever-growing customer base that apparently has become somewhat spoiled. (Call it like I see it.)
BUT: Jeff is NOT a crook and the site is not a rip-off.
(This user's opinion in no way reflects the opinion of the administrator of this forum or any other member of this forum. Please direct all comments/qusestions and complaints to (**xxx-747-7699**)
**Decipher it yourself**
gep
I had problems from the beginning back when I had my KB and Dura.
Of course, Jeff was not as busy then as he is now, but he always responded as soon as he could to my queries and was always willing to make things right.
In the end, I decided to exercise the options under my warranty. I returned the item to Jeff and upon receipt of the items at his end, he issued my refund the same day. No fuss no muss.
And I'm not a fan-girl either. You can look back at my post history and see my criticisms as well.
He may be busy, he may be unresponsive in your eyes. Things are crazy for many of the suppliers right now: Growing pains, Customs problems and an ever-growing customer base that apparently has become somewhat spoiled. (Call it like I see it.)
BUT: Jeff is NOT a crook and the site is not a rip-off.
(This user's opinion in no way reflects the opinion of the administrator of this forum or any other member of this forum. Please direct all comments/qusestions and complaints to (**xxx-747-7699**)
**
Decipher it yourself**gep
I have been waiting for 2 Dura C kits and I have been waiting for 2 months and 3 restocks and quite possibly more restocks then that, and countless PM's about "don't worry it'll be here tomorrow". I don't care what you cheerleaders or fanboys/girls have to say about my post. I'm, done waiting and I completely agree with the OP. 
I just asked for a full refund, we'll see how that goes....
I just asked for a full refund, we'll see how that goes....
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I have been waiting for 2 Dura C kits and I have been waiting for 2 months and 3 restocks and quite possibly more restocks then that, and countless PM's about "don't worry it'll be here tomorrow". I don't care what you cheerleaders or fanboys/girls have to say about my post. I'm, done waiting and I completely agree with the OP.
Take it easy, I'm not saying that you and the OP don't have a legitimate gripe, I'm just saying that the conclusion that the site is a ripoff is a bit overboard, that's all.
Definitely agree with you about this vendor! I find it very annoying!
I placed an order with JantyUSA on Wednesday night for parts, carts and liquid, received my order today, Saturday... that's basically two days later, I can't complain about that! Shipping was excessive though...
i am sorry anyone has had any problems with janty usa. my order was very quick as was an atomizer warranty. 3 minutes to respond to message on atomizer. 3 days shipping on both order and replacement part. thanks jantyusa.
Happy or unhappy is too "subjective" and I am newbbie to e-cig world...
Also i put here the truth (just for my personnel order)
I placed an order with JantyUSA on 31 March; (a Janty kissbox)
And I have no news, no Answer, NOTHING! no expedition
Is it "normal" for a "normal" person to ask questions: WHEN? What? Where? is my kissbox?
Am-I a "normal" customer to ask questions to janty-usa?
I don"t want my Kissbox tomorrow...but I would like to have an answer tomorrow!
is it Normal?
(
Also i put here the truth (just for my personnel order)
I placed an order with JantyUSA on 31 March; (a Janty kissbox)
And I have no news, no Answer, NOTHING! no expedition
Is it "normal" for a "normal" person to ask questions: WHEN? What? Where? is my kissbox?
Am-I a "normal" customer to ask questions to janty-usa?
I don"t want my Kissbox tomorrow...but I would like to have an answer tomorrow!
is it Normal?
(
You placed an order but did not pay, or at least we cannot find your payment, pls contact orders@jantyusa.com for your issue.
In my dealings with jeff, he has been fast and helpful.
I think the fact that Ludo keeps this thread running shows how open and honest his biz actually is.
I think the fact that Ludo keeps this thread running shows how open and honest his biz actually is.
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