I don't think Jeff intends to rip anyone off. Things are finally square between us, I've finally gotten all the items I've ordered, but it has taken quite some time.
I would venture to guess that he is a rather busy guy. However, it seems that JantyUSA looses track of things, and they have been poor to respond to emails in my situation over the last few months. Things started out pretty good, then no responses to emails for a month or so, then finally things picked up again. I think Jeff is a good guy, but my problems go on and on. Here's what happened to me:
Shorted a number of items on original KissBox Classic order. Never told I was being shorted, discovered them myself, and it took over 2 months to resolve including: 8 emails sent over a 2 month period, many of which were unanswered. Items finally shipped out on 4/24 after emailing since 2/23.
2/23/09 Emailed Janty (dispatch@JantyUSA) about missing Cartridges with my Janty Extended Kissbox classic
2/25/09 Emailed again about missing cartridges after no reply to 2/23/09 email… OK I only waited 2 days.
2/27/09 Still no response to above, and I realized I was also shorted a Car Charger Adapter: emailed again
2/27/09 Received a response to above emails saying that they didn’t want to hold up the original order and short shipped me (no explanation was provided in the shipment or in an email prior to me discovering being short shipped. Jeff said I should receive the carts and adapter next week.
3/7/2009 still no Cartridges or car charger received or any sign that it was sent, I emailed Jeff again
3/9/2009 Jeff responded and said he had the car charge and would send it, offered to change to another flavor for the carts… I said I would wait for the carts, but I was expecting the car charger to come soon.
3/15/2009 Still did not receive car charger. Emailed Jeff again
3/17/2009 Jeff emailed me saying the car charger and Cartridges would be received the next day and he would ship them out right away.
4/3/2009 Still no car charger or cartridges, emailed Jeff again
4/24/2009 Still no response to my 4/3/2009 email about missing car charger or cartridges. Emailed Jeff again
4/24/2009 Jeff replies to the last email quickly, but asks me to confirm what I need: car charger and 4 boxes vanilla carts… this is what my numerous emails said, not sure why he was asking again. I guess they don’t track at all what was short shipped you apparently have to keep track of this yourself and keep emailing them repeatedly over the course of 2 months to get what you’ve ordered.
4/24/2009 I responded to Jeff confirming what I was short shipped. Missing items were finally received by me shortly thereafter.
Short Shipped on another order, again never told, but I think this was an oversight on Janty’s part. Took nearly a month to resolve. Took 3 emails to finally get a response over a 3+ week period.
4/3/09 was short shipped on another order, I had ordered 4 e-cigar batteries and only received one. Emailed Jeff.
4/24/09 Still no response to above email about short-shipped batteries. Emailed Jeff again
4/28/09 Still no response to my 4/3 or 4/24 emails about missing batteries
4/28/09 Finally got a response from Jeff and he sent the 3 missing batteries out. I received them, shortly thereafter
Good response: Replacement sent right away:
2/27/09 emailed about a bad batter in USB adaptor, Jeff responded on 3/2 and sent replacement right away.
Shorted another item on a warranty replacement, another oversight, but made right.
3/4/09 emailed Janty about two bad atomizers
3/5/09 Jeff responded and sent out replacements
3/9/09 received only one of the atomizer replacements: two were bad and I had requested 2.
3/11/09 Jeff responds and mails out the second atomizer… it later arrived as promised
Bad atomizers again. Took 3 emails, 2 unanswerred between 3/16 and 4/24 to get warranty replacements.
3/16/2009 emailed Janty with a report of 2 more atomizer batteries and a number of questions about how to prevent atomizer problems and about some battery issues with USB… Never received a response as of 5/4
4/3/2009 still no response to my last email of 3/16 about 2 bad atomizers, emailed Jeff again
4/24/2009 still no response to my email of 3/16 and 4/3 about 2 bad atomizers, I emailed him again… but by now I mentioned the count of bad atomizer’s had gone up to 5.
4/24/2009 in another email about the Car Adaptor, I reminded him of the email I sent about the 5 bad atomizers
4/24/2009 Jeff responded that he’d send the 5 bad atomizers out.. and he did right away.
Thank God that's over with. I would like to order more items from Janty, but I'm not sure if I want to put myself through that again. Perhaps if he offered an explaination for all the emails that were never answered I would be more likely to do repeat business. In the end I was not ripped off... just a victom of customer service issues.
