Just hours ago, my brother (which has a Black Anodized LP w/h New 510 Connect) found a ton of juice underneath the Delran cover. He immediately realized the bad leakage was caused from improperly cleaning it a week ago. This led him to breaking it down again to re-clean. As he reassembled it, and repositioned the Firing Pin... he over-tightened the Nipple and snapped the Center Pin in half. He had a panic attack, and literally thought he destroyed his Reo. He asked me to call Rob – at 12:32am in the morning! I said no at first because I just knew Rob wouldn’t answer at this time of the morning. After about 10min of hearing him panic, I reluctantly called Rob – figuring I’d get an answering machine. But sure enough… to my surprise -- Rob answered!!! I immediately apologized from the bottom of my heart for being a hoople calling him late at night. I just knew he would be upset getting a late night phone call while he’s either sleeping, or feeding the Porky’s a snack before bedtime.
I then handed the phone to my brother, and he began explaining to Rob what he did wrong. You could tell the boy was in panic mode because he thought he had “destroyed” his Reo Grand. I had to motion for him to just relax. Then I seen him smile, and the stress just vanished. Rob had told him that it could be fixed in a matter of minutes, and even said he would ship a replacement part to fix it, or he could send it to the spa if he wasn’t comfortable doing it himself.
Then I heard Rob actually explaining the procedure of replacing the Center Pin. At this point, I talked to Rob again about the situation, and elaborated with more detail than my brother did. (He called the nipple a screw, which I figured would be confusing.
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All in all, Rob was not upset at all, and completely handled this situation with so much professionalism – that it’s off the charts of comprehension! I just couldn’t believe he answered his phone this late at night, and literally explained the steps of fixing the Reo Grand – which eased my brother’s mind.
Thank you Rob! You truly are one amazing person that is very devoted to taking care of your Reo children. We mess up our Reo’s, and you’re THERE to hold our hand – even when you should be sleeping. Now that’s devotion folks! Just out of this world of comprehension.
Learned a few things tonight. I’ll definitely have more Reo’s by the end of this year. And also, Mr. Robert O’neil is more human than the human!! He literally goes above and beyond to help his Reo Children. No company or business would ever go through the extreme that he does.
He’s truly the mod Master Jedi Squonktoligist!! But he's an even better human being. Love ya bro! Hope you finally got some sleep.
I then handed the phone to my brother, and he began explaining to Rob what he did wrong. You could tell the boy was in panic mode because he thought he had “destroyed” his Reo Grand. I had to motion for him to just relax. Then I seen him smile, and the stress just vanished. Rob had told him that it could be fixed in a matter of minutes, and even said he would ship a replacement part to fix it, or he could send it to the spa if he wasn’t comfortable doing it himself.
Then I heard Rob actually explaining the procedure of replacing the Center Pin. At this point, I talked to Rob again about the situation, and elaborated with more detail than my brother did. (He called the nipple a screw, which I figured would be confusing.
)All in all, Rob was not upset at all, and completely handled this situation with so much professionalism – that it’s off the charts of comprehension! I just couldn’t believe he answered his phone this late at night, and literally explained the steps of fixing the Reo Grand – which eased my brother’s mind.
Thank you Rob! You truly are one amazing person that is very devoted to taking care of your Reo children. We mess up our Reo’s, and you’re THERE to hold our hand – even when you should be sleeping. Now that’s devotion folks! Just out of this world of comprehension.
Learned a few things tonight. I’ll definitely have more Reo’s by the end of this year. And also, Mr. Robert O’neil is more human than the human!! He literally goes above and beyond to help his Reo Children. No company or business would ever go through the extreme that he does.
He’s truly the mod Master Jedi Squonktoligist!! But he's an even better human being. Love ya bro! Hope you finally got some sleep.
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