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Naturally-Extracted-Tobacco.com - Shipping issue : planes

Discussion in 'Reviews of Suppliers - Negative' started by planes, Mar 14, 2014.

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  1. planes

    planes Super Member Verified Member ECF Veteran

    Joined:
    Nov 11, 2013
    Location:
    MA
    Company name
    Naturally-Extracted-Tobacco.com ​
    Date of your initial complaint to the supplier.
    2 March 2014 ​
    How did you contact the supplier
    Email ​
    Ticket number (if you were issued one)
    N/A ​
    General nature of complaint
    Shipping ​
    Briefly describe your problem or issue
    Company name

    Naturally-extracted-tobacco.com

    Date of your initial complaint to the supplier.

    Feb 20 2014
    March 10
    March 14 By bank representative.

    How did you contact the supplier

    Email
    phone

    Ticket number (if you were issued one)

    NA

    General nature of complaint

    Failed to perform. No returned calls or email and no delivery.

    Briefly describe your problem or issue

    Ordered e-liquid from company on Feb. 17th.
    From the 17th to March 1st. order did not change nor was item received.
    On March 1st sent an email to their net-sales email service... no response.
    March 10th called their number from my banks statement. No response.
    March 14th a rep. from my bank called their number from the statement. Voicemail.
    March 14th Bank rep sided with my complaint and reversed the charge. No remedy allowed for seller.


     
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