Naturally-Extracted-Tobacco - Shipping issue : Kevin33

[Kevin33]

Company name

Naturally-Extracted-tobacco​

Date of your initial complaint to the supplier.

12 March 2014​

How did you contact the supplier

Email​

Ticket number (if you were issued one)

None​

General nature of complaint

Shipping​

Briefly describe your problem or issue

Order placed on 15 FEB 2014. I gave it a few weeks because it's shipping to an APO address. My credit card was charged and I got an order confirmation. No response from the company.​

 

[Kevin33]

I have received my order a few days ago. The vendor sent me a blank email with a tracking number a few days after I started this thread.

I have read on the internet that the vendor apparently had some personal problems, might have involved some time in the hospital, not sure.

Vendor should have at the very least updated the website if they are running two months behind if they were unable to contact people that placed orders and paid for them. It seems like they were 2-3 months late on all orders; I was just contacted by someone that placed their order a few days after mine that was asking if I received my order.

I have no ill-will towards this vendor, I wish their communication about their situation could have been better.