About the deleted posts:
A gentelemen posted on this thread this morning about how he called inquiring how we got his email address & complaining that we do not offer telephone customer service.
An associate/friend of this gentlemen used his email address when setting up an account and opted in to our maiiling address. We advised him of this and removed his address from the list.
He then wanted to make a point of how great his regular e-cig vendor is because they have toll free customer support and that it was "ridiculous" that we do not. We re-confirmed that his email address had been removed from the list & asked him if we could assist him futher.
His regular e-cig company is a large organization with many employees, we are not. Our priority is to ship all orders in a timely manner & run the store efficiently.
We are sure that anyone that has requested customer service from us by email has received a prompt & concise reply. And a phone call if they requested it in the email.
If dealing with a large corporate e-cig provider with toll-free customer service is a big factor for you then Nicotine Nirvana is not the vendor for you. If you like fast, efficient service & prompt, personal replies to your questions is important to you we are confident that you will be pleased with our service.
If being a big company was important to us we'd move to the city & hire a bunch of employees but we are happy with our size & prefer providing our customers with a more personal experience.
Thank you & Happy Holidays!
Nicotine Nirvana
A gentelemen posted on this thread this morning about how he called inquiring how we got his email address & complaining that we do not offer telephone customer service.
An associate/friend of this gentlemen used his email address when setting up an account and opted in to our maiiling address. We advised him of this and removed his address from the list.
He then wanted to make a point of how great his regular e-cig vendor is because they have toll free customer support and that it was "ridiculous" that we do not. We re-confirmed that his email address had been removed from the list & asked him if we could assist him futher.
His regular e-cig company is a large organization with many employees, we are not. Our priority is to ship all orders in a timely manner & run the store efficiently.
We are sure that anyone that has requested customer service from us by email has received a prompt & concise reply. And a phone call if they requested it in the email.
If dealing with a large corporate e-cig provider with toll-free customer service is a big factor for you then Nicotine Nirvana is not the vendor for you. If you like fast, efficient service & prompt, personal replies to your questions is important to you we are confident that you will be pleased with our service.
If being a big company was important to us we'd move to the city & hire a bunch of employees but we are happy with our size & prefer providing our customers with a more personal experience.
Thank you & Happy Holidays!
Nicotine Nirvana
