Hi All,
I hate to have to post here since I'd rather keep this between email communication, however I have not received a response from Aimy in over a day.
The problem I have is as follows and not Vapealicious's fault nor mine - this is simply feedback:
Now all is pretty straightforward - package got lost.
In this community of ours customer service has been excellent, orders reshipped if not satisfied, extra samples given etc etc. I guess this is not the case with Vapealicious as they seem to not offer to resend the order.
I understand this is an additional expense, but this is part of business. I vape for over 2 years now and have pretty much an ideal set up that works for me. I know what juices I like which I don't. There are so many new vendors now and here I go try a new one and my experience is not great.
As mentioned, I have tried to keep this to emails, however after all I need to share my experience with you fellow vapers.
I hate to have to post here since I'd rather keep this between email communication, however I have not received a response from Aimy in over a day.
The problem I have is as follows and not Vapealicious's fault nor mine - this is simply feedback:
- Ordered some juice
- Delivery never occured
- Check tracking it says it was out for delivery on Monday 1/28
- Same day 'Delivery Not Updated' message appears
- Messaged Aimy on the 29th - received reply within 12h saying to call the local post office
- Post office says they can't find it
- Called the 1800 USPS number to file an inquiry
- Send follow email to Aimy - no response
Now all is pretty straightforward - package got lost.
In this community of ours customer service has been excellent, orders reshipped if not satisfied, extra samples given etc etc. I guess this is not the case with Vapealicious as they seem to not offer to resend the order.
I understand this is an additional expense, but this is part of business. I vape for over 2 years now and have pretty much an ideal set up that works for me. I know what juices I like which I don't. There are so many new vendors now and here I go try a new one and my experience is not great.
As mentioned, I have tried to keep this to emails, however after all I need to share my experience with you fellow vapers.