Poblem with order goes unanswered

[Grimwald]

I have placed 2 order with ecigbestsave...both have had problems.

My last order was received about 1 week ago and there was a missing item. It was only a $10 battery, but I called and left a message AND sent an email...but no response to either.

My first order had one item that was not correct, and evod style substituted for an ego-c battery. No big deal, (except I don't care for the flush button on the evod) but that complaint just got a "oh well" response.

Your customer service is a bit lacking.

 

[akovac1939]

Hello, My Name is Rick Kovac. Could you please give me the order number as I am the owner and would like to find out whom may have given you this Ho-Hum attitude so I can address this and get you taken care as this is unacceptable. If you would like you could also call 269-244-4345 to speak to me.

 

[Grimwald]

Hi Rick. Order # 83866. Item that was missing was Kumiho 900 mAh black battery.

 

[akovac1939]

Hi, I just wanted to make sure you did receive the missing battery.

Rick

 

[kkiet]

Hope the issue was resolved.

 

[Grimwald]

Hope the issue was resolved.

Yes, I received my replacement yesterday. Thank you.