Hello dear Provape staff...I meant to send this note sooner...but we all know how life interrupts "the best intentions", right?
a month or two ago...or longer, my ProVari v2 was "just not working right"...it was still within the 1 year warranty, but I was at the same time kicking myself for not adding that "extra year" warranty!
The button was not causing my V2 to fire..it was "sporadic" at best...I did something I RARELY do...i called your office, mid-day to see if someone could advise me. Of course, I had crazy visions of having to send my unit back to your offices to have it repaired...and how long would I be....
after stating my problem...literally, within moments...the conversation had answered all my questions, and I was busily gathering things for an "alcohol bath"...well, yes, of COURSE the little fix worked!!! And it's worked just like new since them...
i don't remember who I spoke to... I THINK I might have been chatting with a lady, rather than gentleman...but, who ever it was, made me feel that my problem was important, and I wasn't made to feel "dumb"...
i wanted only to say thanks publicly for the wonderful customer service! Please give the folks there my heartfelt thanks...it's wonderful that the APV that holds the "platinum standard" reputation for quality, also has "platinum standard" customer service!
a month or two ago...or longer, my ProVari v2 was "just not working right"...it was still within the 1 year warranty, but I was at the same time kicking myself for not adding that "extra year" warranty!
The button was not causing my V2 to fire..it was "sporadic" at best...I did something I RARELY do...i called your office, mid-day to see if someone could advise me. Of course, I had crazy visions of having to send my unit back to your offices to have it repaired...and how long would I be....
after stating my problem...literally, within moments...the conversation had answered all my questions, and I was busily gathering things for an "alcohol bath"...well, yes, of COURSE the little fix worked!!! And it's worked just like new since them...
i don't remember who I spoke to... I THINK I might have been chatting with a lady, rather than gentleman...but, who ever it was, made me feel that my problem was important, and I wasn't made to feel "dumb"...
i wanted only to say thanks publicly for the wonderful customer service! Please give the folks there my heartfelt thanks...it's wonderful that the APV that holds the "platinum standard" reputation for quality, also has "platinum standard" customer service!