I just had several great email conversations with John Froman, the new CEO at V4L.
I hope this a sign that things are going to get better and remain that way for the customer.
John has posted on here recently stating he would answer any questions and try to help customers.
He responded quickly to my emails (4 total) and told me they are sending me 3 replacement Zeus batteries. He even offered to send the one that they deemed was my fault because of juice damage,
(Which it wasn't)
He also told me I didn't have to go through all the steps of getting an RMA, packing and sending product back, then waiting for their determination of whether it is a defect or user error, all the while the customer is without product.
This made me very satisfied and I hope that they continue trying to satisfy customers with service like that!
His interest in my opinion on pricing, quality, and understanding my frustrations seemed very genuine
so maybe there is still hope for the company to make some needed changes. Time will tell and I really hope that they turn around some of the things that have been missing, such as his responses here and to 2 people's issues that he has made right.
I hope this a sign that things are going to get better and remain that way for the customer.
John has posted on here recently stating he would answer any questions and try to help customers.
He responded quickly to my emails (4 total) and told me they are sending me 3 replacement Zeus batteries. He even offered to send the one that they deemed was my fault because of juice damage,
(Which it wasn't)
He also told me I didn't have to go through all the steps of getting an RMA, packing and sending product back, then waiting for their determination of whether it is a defect or user error, all the while the customer is without product.
This made me very satisfied and I hope that they continue trying to satisfy customers with service like that!
His interest in my opinion on pricing, quality, and understanding my frustrations seemed very genuine
so maybe there is still hope for the company to make some needed changes. Time will tell and I really hope that they turn around some of the things that have been missing, such as his responses here and to 2 people's issues that he has made right.
Well, enjoy! I am loving ego c twist with Aspire mini tanks!
