Supplier Negative Review
Name of retailer:
SupremeNicotine.com
Date of your initial complaint to the supplier
Jun 9, 2016
Method used when initiating complaint with retailer
Email
Ticket number (if you were issued one)
No ticket number as they will not respond
General nature of complaint
Customer Service
Briefly describe your problem or issue
I ordered the joyetech eroll for a friend new to vaping from supremenicotine.com. The order was delivered exceptionally fast from St louis to NY
The PCC for the eroll was defective, it does not work. I have put in a ticket for a replacement, no reply. I have emailed customer service for 5 days, again no reply. They will not reply to me and send me a working pcc. They have a 30 day warranty, but yet no reply.They are totally ignoring me. They are waiting for the 30 days to be up I guess.
I am putting this here for future people who may be thinking of purchasing from them. I am going to start the charge back process soon, and they will be out the money for the purchase and also a fee, plus future customers, over a $10 piece. All I wanted was a working PCC. Horrible customer service.
The PCC for the eroll was defective, it does not work. I have put in a ticket for a replacement, no reply. I have emailed customer service for 5 days, again no reply. They will not reply to me and send me a working pcc. They have a 30 day warranty, but yet no reply.They are totally ignoring me. They are waiting for the 30 days to be up I guess.
I am putting this here for future people who may be thinking of purchasing from them. I am going to start the charge back process soon, and they will be out the money for the purchase and also a fee, plus future customers, over a $10 piece. All I wanted was a working PCC. Horrible customer service.
