Taifun GT Discusion!

[kiba]

Success.

Finally got this thing clean, I think. That's all clone parts right there. I had just enough o rings from my authentic to replace almost all of them and gave it one more good bath.

 

[Cumulo Vapus]

If it were me, and I needed additional restriction I'd go with a rolled piece of ss mesh...

what size mesh would you recommend (400?)…and are there any videos you've seen of inserting this mesh…I couldn't find any on youtube

 

[kiba]

You roll it up around a paper clip or pin about 1mm in size, then insert it with one of the coil master rods.

 

[Cumulo Vapus]

Cool….Im trying to figure out what mesh to buy from FT….it says things like 200, 250, 300, 400, 500 etc…just want to know which one to get.

$2.47 316L Stainless Steel 400 Mesh for Rebuildable Atomizers (10-Pack) 10-pack - 50*50mm at FastTech - Worldwide Free Shipping

 

[dwcraig1]

Cool….Im trying to figure out what mesh to buy from FT….it says things like 200, 250, 300, 400, 500 etc…just want to know which one to get.

$2.47 316L Stainless Steel 400 Mesh for Rebuildable Atomizers (10-Pack) 10-pack - 50*50mm at FastTech - Worldwide Free Shipping

Pick one that you might use elsewhere (?) I'd go with 400

 

[Cumulo Vapus]

^^Thanks I'll do that.

 

[chanelvaps]

Got my TGT3 from fasttech and wouldn't you know it is broken on arrival.

Here goes the back and forth for a week with someone that does not have a grasp of the English language.

Me: As you can see from the picture it arrived broken, glass is broken.
Them: what you say? broken?
Me: YES BROKEN, please see picture I sent
Them: but did it arrive this way?
ME: YES, it arrived broken
Them: which piece is broken please
ME: the Glass, please see picture I sent
Them: can you please send picture
ME: I sent one I will send another
Them: Did it arrive this way?
Me: YES IT ARRIVED WITH BROKEN GLASS -please see both pictures I sent
Them: can you please send picture

 

[Cumulo Vapus]

Got my TGT3 from Fasttech and wouldn't you know it is broken on arrival.

Here goes the back and forth for a week with someone that does not have a grasp of the English language.

Me: As you can see from the picture it arrived broken, glass is broken.
Them: what you say? broken?
Me: YES BROKEN, please see picture I sent
Them: but did it arrive this way?
ME: YES, it arrived broken
Them: which piece is broken please
ME: the Glass, please see picture I sent
Them: can you please send picture
ME: I sent one I will send another
Them: Did it arrive this way?
Me: YES IT ARRIVED WITH BROKEN GLASS -please see both pictures I sent
Them: can you please send picture

I have dealt with FT staff on many occasions and they have been very helpful. Moreover, they don't speak like that.

"Them: what you say? broken?"

This, for instance, doesn't sound like something they would say. It sounds more like a snippet from a phone conversation than a written one.

I know it sounds like Im doubting you but I have no doubt your rta arrived broken if you say it did.

I would post on their forum and address your post title to "@annie FT" followed by your problem.

I haven't received anything broken from them in over 20 orders although people do from time to time.

Recently I picked the SXK GTIII Mini….was quite nervous since I didnt order a spare tank but then I saw their packaging for the tank…hard plastic….and figured it would be good enough to protect the tank.

 

[dwcraig1]

Got my TGT3 from Fasttech and wouldn't you know it is broken on arrival.

Here goes the back and forth for a week with someone that does not have a grasp of the English language.

Me: As you can see from the picture it arrived broken, glass is broken.
Them: what you say? broken?
Me: YES BROKEN, please see picture I sent
Them: but did it arrive this way?
ME: YES, it arrived broken
Them: which piece is broken please
ME: the Glass, please see picture I sent
Them: can you please send picture
ME: I sent one I will send another
Them: Did it arrive this way?
Me: YES IT ARRIVED WITH BROKEN GLASS -please see both pictures I sent
Them: can you please send picture

Not really liking it, just my way of letting you know I had seen it.

 

[chanelvaps]

One day I will learn not to deal with FT. URRGGhh. The following communication (or lack there of) is driving me crazy
Copied and pasted from my ticket:

Attachments

1. Photo of the item showing the defect (.jpg, 1976 KB)
20170218_190724[1].jpg

2. Package it arrived in (only if damaged on arrival) (.jpg, 1892 KB)
20170218_190742[1].jpg
#2.
posted 2 days ago
by Staff
Sorry for the issue.

We shall work on to improve the quality/packaging control process.

We are willing to give you a discount(USD$ 2 of gift certificate) that you buy the new glass in your local.

Thank you for your understanding.
#3.
posted 2 days ago
by you
No thank you. I just want a refund. Please let me know if I need to send it back. No longer interested in this product. Glass is too thin. Poor construction
#4.
posted 1 day ago
by Staff
Sorry to hear that.

We are willing to give you a discount(USD$ 6) that you just keep this item.

Please tell us your decision. So we can proceed accordingly.
#5.
posted 1 day ago
by you
I want a full refund. I want it now. I do not want a discount. The piece is BROKEN and unuseable
#6.
posted 20 mins 32 secs ago
by Staff
Based on you are our loyal customers, we will resend the item sku 5993500 that add to your next order.

Thank you for your understanding.
#7.
posted 9 mins 51 secs ago
by you
I am going to turn to Paypal and report this. I want my money back. I do not want another defective product. Issue me a refund based on your item arrived broken. I do not want another email back and forth. I want a refund.
Post a reply


Your ticket is pending staff response.
Staff answer completed questions as quickly as they can, on a first-come-first-serve basis. If you update it with a new comment now, your ticket will be put at the back of the queue.

 

[TrollDragon]

One day I will learn not to deal with FT. URRGGhh. The following communication (or lack there of) is driving me crazy
Copied and pasted from my ticket:

Attachments

1. Photo of the item showing the defect (.jpg, 1976 KB)
20170218_190724[1].jpg

2. Package it arrived in (only if damaged on arrival) (.jpg, 1892 KB)
20170218_190742[1].jpg
#2.
posted 2 days ago
by Staff
Sorry for the issue.

We shall work on to improve the quality/packaging control process.

We are willing to give you a discount(USD$ 2 of gift certificate) that you buy the new glass in your local.

Thank you for your understanding.
#3.
posted 2 days ago
by you
No thank you. I just want a refund. Please let me know if I need to send it back. No longer interested in this product. Glass is too thin. Poor construction
#4.
posted 1 day ago
by Staff
Sorry to hear that.

We are willing to give you a discount(USD$ 6) that you just keep this item.

Please tell us your decision. So we can proceed accordingly.
#5.
posted 1 day ago
by you
I want a full refund. I want it now. I do not want a discount. The piece is BROKEN and unuseable
#6.
posted 20 mins 32 secs ago
by Staff
Based on you are our loyal customers, we will resend the item sku 5993500 that add to your next order.

Thank you for your understanding.
#7.
posted 9 mins 51 secs ago
by you
I am going to turn to Paypal and report this. I want my money back. I do not want another defective product. Issue me a refund based on your item arrived broken. I do not want another email back and forth. I want a refund.
Post a reply


Your ticket is pending staff response.
Staff answer completed questions as quickly as they can, on a first-come-first-serve basis. If you update it with a new comment now, your ticket will be put at the back of the queue.

The good ole $2 offer... My Raven's Moon came with no spares kit and wouldn't seal properly. It took a month before they finally sent me the missing spares kit, many emails and much BS from FT.

In order for me to get a refund for the Raven's Moon I would have had to ship it to the US return address and they would ship it back to China. Then upon inspection in China they would issue a refund. I can guarantee you that the first thing out of their mouths would be "It's missing the spares kit", can't give full refund. So I just modified the part that would not seal and waited for the spares kit to arrive.

I would just follow through with the PayPal claim and be done with it.

 

[dwcraig1]

I would handle this differently, I would ask for a gift certificate for full value of the damaged one and apply that to this one:
$20.27 GT III Styled RTA Rebuildable Tank Atomizer - 304 stainless steel + glass / 5ml at FastTech - Worldwide Free Shipping
This is the better clone and comes in a metal box with a spare glass.

 

[chanelvaps]

Thanks D
Continuing communication with them

#8.
posted 6 hrs 40 mins ago
by Staff
Sorry to hear that.

We will refund to you.

Would you like to refund to PayPal or store credit?

Please tell us which one do you prefer. So we can proceed accordingly.
#9.
posted 36 mins 13 secs ago
by you
refund to my Paypal card.
#10.
posted just now
by you
Actually store credit would be fine. I am going to buy a different one that comes in a tin box

 

[kiba]

I get you think it's poor construction and all, but the authentic has glass that's just as thin, it's literally the thickest glass that'll fit. the one I got for spare parts for my authentic, all parts fit 1:1.

Im actually the opposite, this is one of the best quality clones I've bought. It just smells really bad when you get it.

 

[dwcraig1]

Thanks D
Continuing communication with them

#8.
posted 6 hrs 40 mins ago
by Staff
Sorry to hear that.

We will refund to you.

Would you like to refund to PayPal or store credit?

Please tell us which one do you prefer. So we can proceed accordingly.
#9.
posted 36 mins 13 secs ago
by you
refund to my Paypal card.
#10.
posted just now
by you
Actually store credit would be fine. I am going to buy a different one that comes in a tin box

All one has to do is to keep on 'em till they fold.......LOl

 

[dwcraig1]

I get you think it's poor construction and all, but the authentic has glass that's just as thin, it's literally the thickest glass that'll fit. the one I got for spare parts for my authentic, all parts fit 1:1.

Im actually the opposite, this is one of the best quality clones I've bought. It just smells really bad when you get it.

Yes, the glass must be thin to even try to fit, something like 1.1 mm

 

[kiba]

Yes, the glass must be thin to even try to fit, something like 1.1 mm

It's actually OK just clean it with the glass in, once it's inside the protector it's pretty structurally sound, I've actually dropped my nano one several times, last week actually it bounced off the counter and off the tile floor, thought for sure it was done but there's not a crack on it.

I think it'd take a really long drop or direct impact to the glass to break it.

Also just FYI, ft won't usually do refunds for a cracked tank, normally they give you the gift certificate for the value of the spare.

 

[dwcraig1]

It's actually OK just clean it with the glass in, once it's inside the protector it's pretty structurally sound, I've actually dropped my nano one several times, last week actually it bounced off the counter and off the tile floor, thought for sure it was done but there's not a crack on it.

I think it'd take a really long drop or direct impact to the glass to break it.

Also just FYI, ft won't usually do refunds for a cracked tank, normally they give you the gift certificate for the value of the spare.

I avoid removing the glass without due cause.

 

[kiba]

I avoid removing the glass without due cause.

I ordered the 5 pack of spares, after mine bounced a couple of times. Just in case.

 

[KenD]

I have dealt with FT staff on many occasions and they have been very helpful. Moreover, they don't speak like that.

"Them: what you say? broken?"

This, for instance, doesn't sound like something they would say. It sounds more like a snippet from a phone conversation than a written one.

I know it sounds like Im doubting you but I have no doubt your rta arrived broken if you say it did.

I would post on their forum and address your post title to "@annie FT" followed by your problem.

I haven't received anything broken from them in over 20 orders although people do from time to time.

Recently I picked the SXK GTIII Mini….was quite nervous since I didnt order a spare tank but then I saw their packaging for the tank…hard plastic….and figured it would be good enough to protect the tank.

FT customer service has been a bit dodgy lately. I had nothing but a great experience with them for more than three years but at in the fall last year I really had to fight them over a matter. Should be added that they finally made right by me, but it took months.

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