I am a firm believer in asking for what you want. However, as a business owner, who also sells on line, I tend to get a feeling about some people. The people who are overly demanding will often get blocked from buying from me. My items are too expensive to deal with people who are nickpicking everything. The few times I have not payed attention to the warning signs I have gotten burt. I don't sell guitars so that people can try them out for a while mess them up and send them back. I am in business to get people a guitar they will love and to make enough money to support my familly. I don't have time for people who are pain in the rear end. If they are a pain from day one they will probably stay that way.
Now if he was rude to you for no reason that isn't good business either. However, I don't blame an owner for screening his customers. It's very possible that in this case he was sensing something that may or may not have been there. I don't know about this case, but when they say the customer is always right, that applies to people who have paid. Not to ones who are being a pain before they have even ordered.
In this case he might have simply tried to scare this potential customer off, rather than deal with future problems.
Now if he was rude to you for no reason that isn't good business either. However, I don't blame an owner for screening his customers. It's very possible that in this case he was sensing something that may or may not have been there. I don't know about this case, but when they say the customer is always right, that applies to people who have paid. Not to ones who are being a pain before they have even ordered.
In this case he might have simply tried to scare this potential customer off, rather than deal with future problems.
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