Testing the FastTech Warranty waters..

[SupplyDaddy]

Ok, I've been one of the vocal supporters of fasttech in the last few weeks. I've made 12 orders from them so far and the only issues I've had have been missing items and that was taken care of with no problems.

Now, I get to see how well the warranty procedure is!

Received 2 each Kamry eCabs last week. Even though I enjoy my Vamo, KTS and K100, sometimes I want something smaller that I can replace the battery in.. eCab sounded perfect! (14500 batteries)

Got them in, gave the wife one and kept one for myself. Works great with the evods and filled that little device niche I have perfectly!

Today, I put my eCab in my hoodie pocket (wife likes a Cold house here in southern Texas..) and went to the kitchen. Pulled out my eCab and it was in 3 pieces! Turns out the ego head was not press fitted very well and while in my pocket it had enough top and bottom pressure to push the head off. It also seems the red wire inside was not connected very well and it separated.

Admittedly, I could fix this in 5 minutes with my soldering iron and a drop of superglue, but I figured, Hey, might as well see how well the warranty works since I talk about it so much. I've already ensured the wife's eCab is fine.

So, my warranty ticket is in and I will keep you updated on the rest of the story!

 

[txredxj]

they like pictures lol. i have got a refund on one item and now my nitecore charger has a bum channel. they seem to ask the same question more than once, i think its a different person that responds each time. took three days to get them to refund my first item but not a problem for me.

 

[SupplyDaddy]

Well, since I supplied them with a pic.. why not

 

[txredxj]

that should work. they will ask for a postage quote to florida. i still have to do that but they will cover that.

 

[Butters78]

You can do it!

 

[SupplyDaddy]

1st round down. Awaiting the shipping to information..
Initial response was pleasant, asking if I wanted a replacement or refund. I requested the replacement.

 

[Caridwen]

Seriously. These fasttech posts need to be in the fasttech thread.

http://www.e-cigarette-forum.com/fo...what-you-considering-getting-fasttech-58.html

 

[the_vape_nerd]

Seriously. These fasttech posts need to be in the fasttech thread.

http://www.e-cigarette-forum.com/fo...what-you-considering-getting-fasttech-58.html

ohh move his thread, it turns me on when you do that

 

[glasseye]

I sent an item back over 2 weeks ago and didn't get refunded or return postage yet, or the $2 they promised me for a reduction on the scratched up K100. I guess 2 weeks isn't all that long really. Maybe they wait until they have a bunch of stuff in Miami and then send it over to China for it to be looked at? I dunno. They were very pleasant about it though.

Oops! Sorry Caridwen!

 

[Caridwen]

ohh move his thread, it turns me on when you do that

Really no place to move it and if I combine it with the other thread, it won't make sense. All the responses will be out of sequence.

 

[skyztheLynnit]

Omg vape nerd.. you made Caridwen laugh?! This just happened.. shock and awe!

 

[volume control]

They are great for replacing broken stuff, problem is you get broken stuff, a lot....or at least i have.

 

[Caridwen]

Omg vape nerd.. you made Caridwen laugh?! This just happened.. shock and awe!

What can I say? We're in love.

Just don't tell the spouses.

 

[skyztheLynnit]

Secret's safe with me

With the booya platform sandals and immaculate pedi.. you probably had him at "thread closed". Wonder what will happen if he sees "corrective action will be taken"

 

[Barbara21]

I wish you good luck. I had two batteries arrive that wouldn't hold a charge properly. (An 1100mAh battery should last longer than 106 puffs. Yes, I counted.)

Anyway, opened a ticket, etc. etc., they asked me to send it (the cheapest way) to Miami. Did so three weeks ago, that's the last I've heard. Guess I need to go give them a nudge.

 

[MamaTried]

I sent an item back over 2 weeks ago and didn't get refunded or return postage yet, or the $2 they promised me for a reduction on the scratched up K100. I guess 2 weeks isn't all that long really. Maybe they wait until they have a bunch of stuff in Miami and then send it over to China for it to be looked at? I dunno. They were very pleasant about it though.

Oops! Sorry Caridwen!

when my status was "waiting for returned item" for 2 weeks after i sent it, i asked if they'd received it and then they replied yes.

so maybe you need to nudge them a bit.

 

[the_vape_nerd]

Secret's safe with me

With the booya platform sandals and immaculate pedi.. you probably had him at "thread closed". Wonder what will happen if he sees "corrective action will be taken"

hahahaha...im not even one of those feet perv types...but i cant say you are wrong

 

[Ref Minor]

Seriously. These fasttech posts need to be in the fasttech thread.

http://www.e-cigarette-forum.com/fo...what-you-considering-getting-fasttech-58.html

I started that FT thread, I put a request in to change the title. Something more general like "The FastTech Thread" might encourage people to use it rather than start new threads which then get repeated every few days.

 

[Caridwen]

I started that FT thread, I put a request in to change the title. Something more general like "The FastTech Thread" might encourage people to use it rather than start new threads which then get repeated every few days.

Done!